How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Rob Your Own Question
Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

I have an Electrolux EWF14912 front loader washer. I have closed

Customer Question

I have an Electrolux EWF14912 front loader washer. I have closed the door and pressed start - it tells me to check door. I notice that the rubber door seal has dislodged and is not sitting correctly inside the door. The machine did not start the cycle so has no water inside but door will not open. I have tried disconnecting from power which didn't work. Is there any way to open the door or reset? Thank you!
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.

Are you able to pull the machine out from under the worktop and do you have some basic tools?

Thanks
Rob