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Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 19150
Experience:  Highly accurate diagnostician with over 30 years experience!
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Bryan, I have a Bosch Exxcel 8 washing machine and it seems

Customer Question

Hi Bryan, I have a Bosch Exxcel 8 washing machine and it seems to have lost its brains. It runs fine but won't finish a program. It gets down to one minute and then just keeps on washing. There are no error codes showing. Is there a way to reset the machine?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, my name is ***** ***** I look forward to helping you! You can try an extended power cycle by unplugging the machine for at least 4 hours. Does the behavior change? If not, please post the complete E number and I can get you the manual reset instructions through the buttons.
Customer: replied 1 year ago.

Left it unplugged all night but it has made no difference.

EN WAQ28461GB/12 FD9301 004820

Expert:  Kelly replied 1 year ago.
The test routine for your model is available below. Can you retrieve any error codes manually in the test mode?

CLICK HERE
Customer: replied 1 year ago.

No error codes are shown.

Expert:  Kelly replied 1 year ago.
Okay, so now run a regular cycle. Once you initiate a service cycle, it factory resets, so if it still has issues, the controller will likely need to be replaced.
Customer: replied 1 year ago.

OK, will try it tomorrow and let you know.

Expert:  Kelly replied 1 year ago.
Sounds good, thank you.
Customer: replied 1 year ago.

Still doesn't work so have called an engineer. Need this fixed quickly.

Expert:  Kelly replied 1 year ago.
I understand, thank you.