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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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Our IQ touch Electrolux front loader washer won't turn on even

Customer Question

Our IQ touch Electrolux front loader washer won't turn on even when plugged in. We unclogged it and when we sat the unit back up and plugged it in, no lights on the panel came on. Any idea what's wrong? Does it need to be reset?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  AppTech8579 replied 1 year ago.
Please post model number. Have you checked the outlet?
Customer: replied 1 year ago.
Yes we checked the outlet. where would I find the model #
Expert:  AppTech8579 replied 1 year ago.
Look inside the door for a label with the model number on it.
Customer: replied 1 year ago.
The door won't open
Customer: replied 1 year ago.
I can give you the # ***** the dryer and the pair go together
Expert:  AppTech8579 replied 1 year ago.
Right. Is there water in the washer?
Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
Could this be the model #? EIFLS60LSS
Expert:  AppTech8579 replied 1 year ago.
Okay try this.Remove the bottom panel which would give you access to the pump area if you look up along the side that the door lock is on you will see a cord with a loop on it pull this cord and the door would open. The panel must be removed in order to locate this pull cord.
Let me get that dryer model number to see if I can find anything.
Customer: replied 1 year ago.
I just sent the washer model #
Expert:  AppTech8579 replied 1 year ago.
Yes that would be the model number, thanks.
Customer: replied 1 year ago.
Are you still there?
Expert:  AppTech8579 replied 1 year ago.
Yes still here. Did you remove the panel and look for the unlock cable?
Customer: replied 1 year ago.
Do we need to remove it just to get the model #?
Customer: replied 1 year ago.
We are taking it off now. We thought we only needed it to get the model #.
Customer: replied 1 year ago.
Can't take it off. There are two screws that are behind the front panel and we can't get the bottom panel off because of it.
Customer: replied 1 year ago.
I need to go to the laundry mat at this point.
Expert:  AppTech8579 replied 1 year ago.
You are going to need to replace the lock assembly anyway so you might just have to force the door open breaking the lock.