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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 14807
Experience:  25+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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Samsung rs21dcns fridge not cooling. Temp gauge reads 2 degrees.

Customer Question

Samsung rs21dcns fridge not cooling. Temp gauge reads 2 degrees. Fan is not running.
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Daniel T. replied 1 year ago.
Hi Sorry for the delay in getting to your question. Do you still need help on this? Regards
Customer: replied 1 year ago.
Yes
Expert:  Daniel T. replied 1 year ago.
Hi Ok when this happens its nearly always a build up of ice on the fridge evaporator and it stops the fan from turning What you need to do is empty the fridge section and remove the back cover in the bottom half of the fridge.Remove the screws at the bottom of this panel.Then remove the vent covers and theres another screw there.Then remove the center cover running up the back and then you can disconnect the wires and remove the back cover. No you need to defrost all the ice in that panel and make sure the fan is all clear.Then use a hairdryer and defrost the ice from the evaporator unit.Then refit the back panel and retry it and see how it goes from there. Fingers crossed that will cure it. But if you don't want to go removing panels then you need to turn the appliance off and leave the fridge door open for 24 hours and that will defrost the ice from there. Then retry it and see how it goes from there. But if it does it again after say 2 weeks then theres a fault on the defrost side of it. Now this can be eithr the defrost heater itself or the defrost sensors. These are all located behind the panel inside the fridge so you will need to access these and test them with a multi meter to see if any are faulty. But try the above and see what you find but the defrost will at least get it going from there Regards
Customer: replied 1 year ago.
It's not that. The fridge has been switched off for the last three days. When we turned it back on its not cooling. Freezer is fine. Fault diagnostic says 'Fan Fault'.
Expert:  Daniel T. replied 1 year ago.
Ok didn't realise you had already defrosted it. The above is a very common issue on these samsungs. But if you have defrosted it already then that wont be the case. But still remove the back cover inside the fridge and in there you will see the fan motor. If you have a multi meter you need to disconnect the wiring block and test the fan for continuity. If it doesn't give a reading on your meter then its faulty and will need to replaced. But if the fan motor tests ok and the wiring block for it is fine then its the control board at fault not sending power to the fan. So try that and see what you find and let me know. Regards
Customer: replied 1 year ago.
Thanks. I will try that tomorrow.
Expert:  Daniel T. replied 1 year ago.
No worries that's fine.