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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 6991
Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have an E15 error message on Neff built in dishwasher. It's

Customer Question

I have an E15 error message on Neff built in dishwasher. It's 4 years old
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Hi
Expert:  Rob replied 1 year ago.
Can you tell me, do you hear a pump constantly running?
Customer: replied 1 year ago.
Yes
Expert:  Rob replied 1 year ago.
OK
Expert:  Rob replied 1 year ago.
does it syop if you open the door?
Customer: replied 1 year ago.
No
Expert:  Rob replied 1 year ago.
It sounds like the machine has water in the base, where the pumps are.This sets the flood guard and the discharge pump will run continuously in an effort to protect the electrics in the base.Turn off the electric.Pull machine forward.Put towels down behind the machine.Tilt machine back at 45 degrees.Water will come out the back.The machine should now be reset.If this re occurs you have a leak and will need to find it and rectify it . Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.This will not close your question and you can still come back to me if you need more helpThanksRob
Customer: replied 1 year ago.
Because of the installation tilting machine is v difficult. Any other way to clear the water?
Expert:  Rob replied 1 year ago.
OK
Customer: replied 1 year ago.
What does that mean?
Expert:  Rob replied 1 year ago.
Turn off the powerRemove the lower kick panelLook in there it should be dru, but i think its wetDry it out carefully and it will be reset Please dont forget to rate as this is the only way I get credit for helping you todayThanksRob
Customer: replied 1 year ago.
Is the lower kick panel the metal plate running across below the door? It's held on by a couple of screws.
Expert:  Rob replied 1 year ago.
Yep, thats it, below the main door. Gives access to the pumps etc
Expert:  Rob replied 1 year ago.
thats where it has water
Customer: replied 1 year ago.
Ok,
I'll do that then rate you. VG so far!
Expert:  Rob replied 1 year ago.
OK, thanks. Please dont forget!!