HiOk,It sounds like the handle has broken.Disconnect from the mainsRemove the lid and lean the machine back at 45 degreesLook inside towards the door lockYou’ll see the latch sticking through the lockSlide this across and the door will openIf the handle is broken, take photographs before you dismantle it to replace it, they are notoriously difficult to re assemble without a picture
Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.If you need to ask me anything after rating, please just follow the link in the welcome emailThanksRob
Nice one Rob I got it theres a small white piece of plastic that's broken off on the door part where the metal latch hits where is the best place to buy one from?