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Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 10970
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
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candy grand evo 1682d error e16. seems to come up within last

Resolved Question:

candy grand evo 1682d error e16. seems to come up within last 20mins of the end of a wash. all connections look ok, element meters out at 41 ohms, is this about right ? was also getting e03. hose is clear and pump turns fine, again nearer the end of wash. can overide by turning off then onto pump out or rinse and spin, wait for lock to disengage then start, but usually comes up e16. help!
Submitted: 10 months ago.
Category: UK Appliance
Expert:  Kelly replied 10 months ago.
Hi, my name is XXXXX XXXXX X look forward to helping you! That error means the pump is not draining as well as it should. There is a filter behind the small door on the LH side of the front panel, at the bottom. Have you cleaned that filter?
Customer: replied 10 months ago.

i realise e03 is related to the pump and yes the filter is clean.

Customer: replied 10 months ago.
Relist: Incomplete answer.
having been asigned an "expert" called Daniel and advised I would receive an answer in 13 mins, I was dissapointed to wait over 5 hours only to get a reply from someone else who clearly hadn't read my question thoroughly and provided an insufficient answer. Furthermore after the advised response time had elapsed I am then asked to wait or open the question up to all. Not impressed so far! Please review the content of my original question and reply since, and and advise accordingly.
Expert:  Daniel T. replied 10 months ago.

Hi, I'm Daniel and I'll be helping you today I've been repairing white goods for 20+ yrs. and currently work for a well-know manufacturer.

 

Sorry for the delay. I was offline when you posted the question.

Do you still need help on this?

 

If so have you tested the heater to see if its down to earth?

 

Regards

Customer: replied 10 months ago.

Daniel, the heater is not going down to earth.

Expert:  Daniel T. replied 10 months ago.

Hi

 

Ok E16 as you have proberly worked out is a heating error code.

 

The usually things to fail on this and cause the error code is the heater, wiring or the control board.

 

The heater is usually about 30 Ohms so the 41 Ohms you have is about right.

 

So check the wiring on the heater. Give the wires a tug and see if any are broken. As the wires can break in the plastic holder.

 

If the wires are fine then remove the control board on top and remove it from the plastic casing and check to see if theres a dry joint on the board. As sometimes the heater relay on there can create a dry joint so a drop of solder cures it.

 

If the board looks ok and the wiring is fine as well then im afraid its looking like a faulty control board here.

 

Let me know what you find or if you need anymore info just get back to me.

 

Regards

Customer: replied 10 months ago.

ok thanks Daniel, that all makes sense as far as the e16 goes, but refering back to my original question what's your thoughts on the e03 error as well? are they related do you think eg the main board or am i looking at two different faults?

Expert:  Daniel T. replied 10 months ago.

Hi

 

Ok The E03 is a draining fault. When it comes up E03 is there any water inside the washer or has it drained fully out?

 

Regards

Customer: replied 10 months ago.

I'd say there's only about 1/4 to 1/2 a pint that drains out of the hose next to filter on the front of machine.

Expert:  Daniel T. replied 10 months ago.

Hi

 

Ok that's normal as all washers leave water in the pump and sump hose.

 

So as its draining out ok and coming up E03 then its possibley the pressure switch not picking up the water has drained out.

But the same pressure switch has to be activated for the heater to come on as well. So it possibley the pressure switch or the control board at fault. So the faults may be linked here.

 

If this was a job I was going to I would first check the board for any burn marks.

But I would order both the pressure switch and control board and replace them both. But this can be quite expensive as the boards are about the £100.

 

Regards

Customer: replied 10 months ago.

Thanks for that, I'm a farmer with a background in fixing "stuff", as it's my machine and not a job I think i'll check board first, order pressure switch and go from there if you'd agree with that logic. I haven't looked for a pressure switch yet, would I be right in assuming it's attached to the pump housing?

Expert:  Daniel T. replied 10 months ago.

Hi

 

The pressure switch is located at the top. Its a round switch with a few wires on it and a thin hose going to the bottom.

Its usually on the right hand side when you take the top off.

 

So yes check the board first and just see if theres any blow marks on there.

If ok you can try the pressure switch first as this is the cheaper part on there.

 

Regards

Customer: replied 10 months ago.

Thanks for the location and advise, glad you agree on logic ( tight farmer ), I'll let you know how I get on.


 


Regards....Lee

Expert:  Daniel T. replied 10 months ago.

Haha no worries.

 

Fingers crossed its good news.

Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 10970
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and 5 other UK Appliance Specialists are ready to help you

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