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Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 18627
Experience:  Highly accurate diagnostician with over 30 years experience!
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My Zanussi Progress washing machine door wont open

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My Zanussi Progress washing machine door won't open - it seems to be stuck against the rim of the door.

Hi, my name is XXXXX XXXXX I look forward to helping you! If all of the water has not drained out, the door will not unlock. Has all of the water drained from the tub?
Customer: replied 3 years ago.

Yes, the cycle finished normally

Unplug the machine for at least one hour and see if the control will reset and open the door. Let me know what happens, please.
Customer: replied 3 years ago.

It was unplugged overnight and I've just plugged it back in again with no success.

If a new cycle will not start, the door lock is likely at fault.
Customer: replied 3 years ago.

I ran a new cycle in the hopes that it would release the door lock but no success there either.

Did the cycle start and complete, other than unlocking the door?
Customer: replied 3 years ago.

Yes, the cycle behaved normally except that the door wouldn't open.

I believe the door lock assembly will need to be replaced.
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