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Rob, Home Appliance Technician
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have a 5-burner Smeg range - the center burner has a problem

Resolved Question:

I have a 5-burner Smeg range - the center burner has a problem with the pilot light -it clicks when I turn it on and doesn't stop. I turned it on and it cut out all the other burners. Now non of my burners will turn on. What should I do? I can't seem to find a service provider for this stove on their web site. Seems like a fancy stove with little local support. I live in NYC - the capital of consumerism! Any thoughts?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.

Sorry for the delay in replying, I only just came online and saw your question. Are you still looking for help with this?

Is there no gas coming through or is there gas and no spark?

If its the latter it sounds like the spark generator has failed.

Can you tell me the model number please?

If you need an engineer to visit, please call the central number (888)(NNN) NNN-NNNNand they should be able to arrange this for you

Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.

 

 

Thanks

Rob

Customer: replied 1 year ago.

I'm not sure what model - it has 5 burners. 30" wide - Gas on top, electric oven. I can't find a model number on the range anywhere.


 


When I turn on the burner I don't have any sparks - but I let it sit all night and now it's working. However, I still think there's a problem because the central burner is problematic. When I turn it on it sparks, lights and continues to spark - then shuts all the burners off if there are any others lit at the same time.


 


That is what happened last night. Then nothing would spark, and there would be no gas to the burners as I tried to light the stove with a match since the spark wasn't working.

Expert:  Rob replied 1 year ago.
Hi
Thanks

OK, this is sounding very much like two issues.

Firstly the non sparking. This is temporarily overcome by using a match, though not ideal. This is probably the spark generator at fault.

However, if this then knocks out the gas, I would also suspect the thermocouple on the main burner. Sounds like this is not detecting the gas is lit, hence the continual sparking and then the gas shutdown.

I think the best course is to get a qualified gas engineer from Smeg to check this out.

If you need more help, please just ask.

In the meantime,Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5633
Experience: 20 yrs. experience with a major worldwide manufacturer.
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