How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Kelly Your Own Question

Kelly
Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 12258
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your UK Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

Hi. Got a Hotpoint Future frost free fridge freezer. I only

Customer Question

Hi. Got a Hotpoint Future frost free fridge freezer. I only bought it two days ago (second hand) and it was working fine till today. At first we noticed red (high temperature) light to go on, then It temperatures inside raised. The compressor seems to work fine, fan in the freezer also (I took the air vents off to see it - it does spin for a second until the red light turns on and the fan turns off then). I thought - a loss of the gas, but then - I can clearly hear the liquid in the pipes bubbling when it's on, but it just does not get cold. The radiator at the back of the fridge is not getting warm, even though compressor and one of it's pipes does get pretty warm. Tried to be precise with the symptoms. Any Ideas?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Kelly replied 1 year ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I look forward to helping you! I suspect there is a restriction in the cooling system. This can occur when the appliance gets laid down and the oil in the compressor gets into the coolant lines. If the compressor is then started before the oil can migrate back down into the compressor where it should be, the oil is sent throughout the coolant lines and will plug the very small capillary tube.

Did you lay it down to transport it to its new location?
Customer: replied 1 year ago.

Yes we did lay it down and oil in the tubes does make sense. Is there a way to get rid of the problem?


 

Expert:  Kelly replied 1 year ago.
Unfortunately, not really. The capillary tube and filter drier could be changed, but usually by the time you see cooling issues, the oil has been through the complete system and successful repair is very unlikely. You could spend a large amount of money trying to be unsuccessful.


Please remember to leave positive feedback before you leave. If you have any other questions, please let me know!. You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Kelly, Appliance Technician
Category: UK Appliance
Satisfied Customers: 12258
Experience: Highly accurate diagnostician with over 30 years experience!
Kelly and other UK Appliance Specialists are ready to help you
Customer: replied 1 year ago.

Thanks :( I heard that oil is really liquid, and sometimes it does eventually leave the system, only takes some time. I just Don't want to give up yet. Gonna try and leave the fridge alone for at least a day or may be even two before trying again. Thanks a lot for all the detailed explanations ;)

Expert:  Kelly replied 1 year ago.
You may have some luck if you leave it sit for a couple days, but it will not leave the drier or the capillary tube, in most cases. Let me know what happens, though! Thank you very much!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman
 
 
 
Chat Now With An UK Appliance Technician
Kelly
Kelly
Owner/Technician
2204 Satisfied Customers
Highly accurate diagnostician with over 30 years experience!