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Thanks for the response. We are aware that this is a message for an incompatible programme but in this instance, the message appears regardless of what function button is pressed. We've owned and used the machine for 7 years and this is the first time this has happened so it's clearly a new development. Because of the nature of the problem, we can't progress from this error and it's basically made the washing machine inoperable.
Hi, thanks. XXXXX 1EL.
Given it's age, might it be better us just getting a new washing machine?
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Hi there. Thanks for that, appreciated. I think we will just replace the machine, it's been good to us, no problems in 7 years. Thanks.
Cheers, we ordered a new one in the end. £260 for another Zanussi, can't moan at that.