How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5141
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

Hi, I have a Hotpoint DWF30 dishwasher which is not heating

Resolved Question:

Hi, I have a Hotpoint DWF30 dishwasher which is not heating the water, I have changed the heating unit for a new one thinking that would be the first place to start, but this does not seem to have solved the problem. What is the next course of action in getting the water hot? Would it be the PCB?
Thanks in advance for your help
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

Sorry for the delay in replying, I only just came on line and saw your question. Are you still looking for help with this?

Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.


Did you test the element with a meter?
Was it open circuit?

If the element is not getting 240Volts the likely culprit is indeed the PCB.
Is there any error codes shown?

Thanks
Rob
Customer: replied 1 year ago.
Hi Rob, Thanks for getting back to me.
I have metered the old element and it shows continuity, so not open circuit, either way i have already fitted a new heating element, and it show 240 volts at the terminals, and also I get voltage at the thermostat so that looks good also.
There are no error codes as this machine I think does not have this function? I may be wrong but the machine start OK, but does take a while to complete a cycle, even to the point I ended the cycle I was running earlier today to test the element.

So what do you think? Relay? PCB?

Look forward to your reply, but I will be offline for a couple of hours now

Thanks Pip
Expert:  Rob replied 1 year ago.
Hi Pip

Sorry, this doesn't make much sense

If the heater is ok and there is 240v to it, it must heat up?

Are you using a meter or just a test lamp?

Thanks
Rob
Customer: replied 1 year ago.

Hi Rob,


 


I used a Kewtech KEW1700 Voltage Tester to check voltage at the terminals of the element, and to check continuity when not energised.


I got a reading of 230 volts, and I agree it should be getting hot as the element was energised, but no hot water.


 


A strange one I know which I why I suspected the thermostat but as this is part of the new heating unit and was also showing voltage it has me stumped.


 


So there is nothing else which could stop the element from working then on this machine?


 


I have turned the machine on again now and will run a wash cycle and see if it works, perhaps I shut it down too early yesterday before it got to the heating part of the program. I'll repeort back soon.


 


Thanks Pip

Expert:  Rob replied 1 year ago.
Hi Pip

Thanks
Let me know

Rob
Customer: replied 1 year ago.

Hi Rob,


 


So have just got home and the machine went through it's quick wash low temp cycle, the plates etc were clean, but wet, this could be the low temp setting, so not drying fully.


Have now set it on it's high temp setting cycle, which will take an hour or so, will get back to you with the results, if any


 


thanks Pip

Expert:  Rob replied 1 year ago.
Hi Pip

Thanks
Rob
Customer: replied 1 year ago.

Well it all seems to be fine, hot cycle took a while, but it does I'm told, and it did get hot and the cutlery etc was dry when it came out so I think I have sussed it. Thanks for your help anyway, but me changing the heating unit seems to have done the trick

Expert:  Rob replied 1 year ago.
Hi Pip

Thats great news

Thanks for letting me know.

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob

Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5141
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman