How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5275
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

Neff dishwasher isnt draining

Resolved Question:

Neff dishwasher isn't draining
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

Sorry for the delay in replying, I only just came on line and saw your question. Are you still looking for help with this?

Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.


If the pump is clear, it may be faulty.
When you select a new cycle, can you hear the pump running before it fills with water?
Can you also tell me the model number?

Thanks
Rob
Customer: replied 1 year ago.


Hi Rob,


 


Model number is XXXXX


 


Pump and filters are clear. If I empty the water and then switch on the machine with the door open the pump sounds as if it is running and the machine starts to fill up with water again. Also no lights are coming on when I switch the machine on.


 


Thanks


 


Andy

Expert:  Rob replied 1 year ago.
Hi Andy

This is a bit strange.

Please pour a bowl of water into the machine and start a new cycle with the door closed. When it stops pumping and before you hear the water enter, open the door and tell me what happened to the water.
With the door open, I am assuming that nothing else now happens?

Thanks
Rob
Customer: replied 1 year ago.


Hi Rob,

 

I put some water in but what happens is:

 

1. I switch on power to the machine and press the start button.

2. Before I can close the door there is an intermittent buzzing noise with the odd click and the sound as if water is being pumped.

3. The machine starts filling up with water.

 

Andy

Expert:  Rob replied 1 year ago.
Hi Andy

Thanks
If the machine is filling up with water and the door is open, this has to be a bad board, sorry. There may also be a problem with the door lock.
Did anything strange happen prior to this?
Can you also tell me the age of it?

Because of the complex electronics on the board, it is not possible to test these at home.
Under these circumstances, and because the boards are so expensive, I would suggest an all in quote for the repair, as all parts are included.
Can you let me have your postcode and ill get you a quote?

Thanks
Rob
Customer: replied 1 year ago.

Hi Rob,

I've done a bit more digging. I left the machine running and can definitely hear water being pumped through the drain pipe and out through the waste under the sink but the level of water in the machine stays the same.

 

We inherited the machine when we moved into the house in November last year so am not sure of the age but it is probably about 5/6 years old.

 

My postcode is PA12 4AR.

 

Also meant to say it worked fine up until Monday of this week.

Cheers

 

Andy

Expert:  Rob replied 1 year ago.
Hi Andy
It seems then as if its draining and filling at the same time, and with the door open !!

The cheapest quote I can get is £125

This includes the call out, all labour, all parts and the vat.

If it is the board, this is the cheapest way to get this repaired.

If its still in good condition cosmetically, then at that age, its worth repairing.

To see the offer, please go here

If I can help further, please just ask.
In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
If you need to ask me anything after rating, please just follow the link in the welcome email
Thanks
Rob

Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5275
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman