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Hi Rob, thanks for getting back to me. However, as we needed to move on due to a dislike of crispy towels! i went on the internet looking for suppliers of graded appliances and found there was one within 2 miles. I have purchased and collected a brand new machine (not a Bosch - never again) within an hour at a cost of only £199 with a warranty. So, if you want a broken bosch dryer let me know!!! cheers