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Rob, Home Appliance Technician
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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I have just purchased a washing machine (WMYL 6351) and am

Resolved Question:

I have just purchased a washing machine (WMYL 6351) and am very concerned about the load-balancing system. I understand that if the load is unbalanced the machine will go into a slower spin speed, but 'if the load is excessively unbalanced, the washing machine performs the distribution process instead of spinning'. Does this mean that the machine will not complete the cycle ? In this case, what do I do, as it wouldn't be possible to redistribute the load manually if, as I assume, the door lock would still be on.

I have also tried to use the 'Time Saver' button on the 'Bed and Bath' programme, but it seems to have no effect as the programme still runs for about 95 minutes as stated in the table.

Thanks, Carole
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.
Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isn't clear, please just ask me.

What will happen is that before it goes into the fast spin, the machine will detect if the load is balanced.
If it is, it will go into the fast spin.

If its not balanced, the machine will redistribute the clothes, by doing the slow agitation. It will then see if its balanced, if it is it will then go on to do the fast spin.

So, either way the machine should do the final fast spin.
It will keep trying to redistribute until it is able to do the spin.

If it runs out of time, it may be necessary to remove some items and then spin them on a separate cycle, but in my experience, this is very rare. In this case the cycle would finish and the door would unlock. When you go to remove the washing you will notice its still wet.

If you need more help, please just ask me

In the meantime,

Can I ask you to take a moment and rate my response? Please use the smiley faces which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
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Thanks
Rob

Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5245
Experience: 20 yrs. experience with a major worldwide manufacturer.
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