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HI Roy, thanks for your reply. I'm not able to dismantle this due to severe arthritis in my hands. I think the model number is XXXXX 530 BD31. Does this sound right ? I would guess it's about 8 years old. Thanks Jenny
Roy - thanks for your prompt reply. I've found someone and arranged for him to come over. It's a guy I have used before but just did not realise he did cookers too. Your help has been spot on and I will rate you at the highest score. No need for further contact - many thanks.
I did go through the rating process and gave you top marks. Although 60 yrs of age, I am highly IT literate and have used computers since 1986 so I don't understand why this weird website keeps nagging me. No problems with your advice though - I regard you as honest and reliable in your advice. With the benefit of hindsight I wish I had never subscribed to the service because the repair man came today and fixed the problem and gave me a lot of technical info which all seems plausible. I should have just called him in the first place but no anxieties about your advice which was good and solid. I would describe myself as highly satisfied with my expert which I have already done and rated.
Roy - you are a top guy with your advice. However, I do not like this website and it's constant nagging (cooker is now repaired) and will be blocking all future correspondence. Although I regard you as wise, honest and having integrity, I do NOT like this website and think the way it tries to "suck you in" to subscription is not honest and frankly, a waste of time. I am now blocking all correspondence from the website but this does not reflect on you whom I regard as honest and reliable. Thanks for your help and all the best in the future.