Sorry for the delay in replying, I only just came on line and saw your question. Are you still looking for help with this?
Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.
HI Roy, thanks for your reply. I'm not able to dismantle this due to severe arthritis in my hands. I think the model number is XXXXX 530 BD31. Does this sound right ? I would guess it's about 8 years old. Thanks Jenny
Roy - thanks for your prompt reply. I've found someone and arranged for him to come over. It's a guy I have used before but just did not realise he did cookers too. Your help has been spot on and I will rate you at the highest score. No need for further contact - many thanks.
I did go through the rating process and gave you top marks. Although 60 yrs of age, I am highly IT literate and have used computers since 1986 so I don't understand why this weird website keeps nagging me. No problems with your advice though - I regard you as honest and reliable in your advice. With the benefit of hindsight I wish I had never subscribed to the service because the repair man came today and fixed the problem and gave me a lot of technical info which all seems plausible. I should have just called him in the first place but no anxieties about your advice which was good and solid. I would describe myself as highly satisfied with my expert which I have already done and rated.
Roy - you are a top guy with your advice. However, I do not like this website and it's constant nagging (cooker is now repaired) and will be blocking all future correspondence. Although I regard you as wise, honest and having integrity, I do NOT like this website and think the way it tries to "suck you in" to subscription is not honest and frankly, a waste of time. I am now blocking all correspondence from the website but this does not reflect on you whom I regard as honest and reliable. Thanks for your help and all the best in the future.