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Hello, Can we have the complete model number please? This could be a problem with the part inside the ice bucket which turn to push the ice towards the front. If the auger motor is running, ( that is the grinding noise), and the shaft at the middle of the ice bucket is broken, then it will not turn to push the ice to the front so that the ice would come out of the dispenser. Please pull out the ice bucket and inspect the part at the center of the bucket if the shaft is broken .