How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Drcool Your Own Question

Drcool
Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2077
Experience:  i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
11923974
Type Your UK Appliance Question Here...
Drcool is online now
A new question is answered every 9 seconds

We have a built in Neff microwave which works well except that

Resolved Question:

We have a built in Neff microwave which works well except that the turntable has stopped rotating. Is this easy to repair?
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Drcool replied 1 year ago.

Drcool :

Hello, Can we have the complete model number please? When you say it is a built in microwave, does it mean it is an oven top? or it is a counter top but was inserted in the wall cabinets? I asked because it would be easy to repair a counter top unit rather than an oven top one.

Customer: Hi
Customer: hi, the numbers on it are- TYP SS-4S5S....also H54 3ONOGB/03, also FD. 8703 -and finally F37090056 - I'll have to leave it to you to decide which is the relevant one! It is mounted in a cupboard/ unit so I'm not sure if it could be free standing or not - sorry.....does the model number give you this information? Thanks, Brian
Drcool :

Hello Brian, Sorry for the delay. I would say it is a free standing but was just installed in a cup board. All you have to do is remove the whole unit off the cup board and open the cabinet. Then underneath the unit is the access for the turn table motor. You would have to cut the tin cover from its perforated spot to remove it and then you can access the motor.

Drcool :

I suggest you get a meter to measure the resistance first so you would really know if it is busted or not. Then replace it if found to be bad.

Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2077
Experience: i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
Drcool and other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman
 
 
 
Chat Now With An UK Appliance Technician
Drcool
Drcool
UK Appliance Technician
2077 Satisfied Customers
i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.