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Drcool
Drcool, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 2086
Experience:  i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
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Fza30 freezer top drawer not freezing

This answer was rated:

Fza30 freezer top drawer not freezing

Drcool :

Hello, Is it the top drawer only that is not freezing? The other two lower drawers are freezing? If you would remove the 2 lower drawers, would you notice frost accumulating at the back wall inside the freezer? Do you hear a fan running inside the freezer?

Customer:

the other two drawers are freezing and the fan is working. I have noticed a very small amount of frost in the back and also a very small amount of ice underneath the back of the bottom drawer and on the floor of the freezer. Do you think that it needs defrosting? All meat products and vegetable products are freezing fine just bread and ice cream are not freezing at all.

Drcool :

Hello, Thank you for those info. Sounds like you need a complete defrost. Try to transfer all the food to another unit and unplug this unit with door open for 24 hours. Then plug it back after 24 hours and observe if the top drawer would now freeze ice cream . Observe also if water would come out at the floor of the freezer instead at the back where it would evaporate from the heat of the compressor or from the heat of the condenser coil. Thanks.

Customer:

Thanks, XXXXX XXXXX that a go and see if it works.

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