How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask The Famous Forry Your Own Question
The Famous Forry
The Famous Forry, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 616
Experience:  I have my own business in the Domestic Appliance Repair established 1980
Type Your UK Appliance Question Here...
The Famous Forry is online now
A new question is answered every 9 seconds

The water does not drain completely

This answer was rated:

The water does not drain completely from the machine. Is that a function of the machine or of the plumbing? We have Jackson JP-24 Series (might not be 24B).

Hello? Anybody there?

The Famous Forry : Hi to you from David



Any ideas?

The Famous Forry : The water should drain out that you can not see any when you open door. There is always a little water left in at the end of cycle but it should not be noticeable to you
The Famous Forry : Perhaps the pump is jammed up a little, with maybe a bit of broken glass or crockery. It may be worth opening and checking that there are no foreign bodies in there!
The Famous Forry : It could also be the way it is plumbed in as you suggest. Does it drain to a pipe under the sink or does it have its own drain pipe?

I believe it drains into a pipe under the sink rather than into its own drain. The person having trouble with it lifts up the grate and sees about an inch of water there. She worries that it is not draining properly. We will try to feel for something stuck in there, but will have to do so carefully so as not to get cut if it is glass or crockery. We are a church, so there are many people using the appliance.


Could there be something in the machine that needs replacing?

The Famous Forry : One moment please
The Famous Forry : Sometimes when you have it plumbed under the sink rather than into its own drain, water sent down the sink plug hole finds its way into the dishwasher. This could be your problem, but a little water left should not cause you to much problem as the machine always goes into drain mode before commencing the next programme.
The Famous Forry : Please let me know if you require any more assistance. If not please click the accept tab and thank you kindly for using David, The Famous Forryplease on
The Famous Forry : Just Answer. Bonuses very much appreciated. Thank you.

OK, thank you. That's helpful. The plumber did not find a problem and the technician did not notice an obstruction inside the machine. But you've given us another avenue to consider.

The Famous Forry and other UK Appliance Specialists are ready to help you