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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5034
Experience:  20 yrs. experience with a major worldwide manufacturer.
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my hotpoint aquarius door wont open

Customer Question

my hotpoint aquarius door wont open
Submitted: 1 year ago.
Category: UK Appliance
Expert:  Rob replied 1 year ago.

Royzee :

Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.


 

Royzee :

Did the last wash spin and drain correctly?


 

Royzee :

Thanks


 

Royzee :

Rob


 

Customer:

yes

Royzee :

Hi


 

Royzee :

thanks


 

Royzee :

and does the door handle feel loose or floppy?


 

Royzee :

Or is it just the same as normal, just not opening the door?


 

Customer:

floppy

Royzee :

OK


 

Royzee :

thatw ould indicate that it is the handle that has broken


 

Royzee :

First you need to release the door to retrieve the clothes.


 

Royzee :

So, with the power off, remove the lid. There are two screws at the rear of the lid, the lid will then slide off


 

Royzee :

Lean the machine back against a wall


 

Royzee :

If someone is there have them hold it for you


 

Royzee :

This moves the drum back slightly to give you a bit mor room


 

Royzee :

let me know when you are at this point


 

Customer:

Hi


I will need to wait until someone comes home to help me


I will come back to you asap if thats ok


thanks


 

Royzee :

Hi


 

Royzee :

no problem


 

Royzee :

let me know and we can continue


 

Royzee :

Thanks


 

Customer:

Hi Roy


we are now at the point where we have the lid off, what do we do next


thanks

Royzee :

Hi


 

Royzee :

look down inside the machine toward the door lock


 

Royzee :

you will see the latch of the door poking through the square hole of the lock


 

Royzee :

you need to slide this across and the door will release.


 

Royzee :

From your description it sounds like the handle has broken on the door.


 

Royzee :

Once you have the door open, you will be able to tell if this is the case as when you move the handle, the latch will not move.


 

Royzee :

If this is the case and the door is now open, look around the door recess for the data plate


 

Royzee :

from this give me the model number and I will locate the part for you


 

Customer: When I look down I see a square plastic box with a green bit at the top
Customer: Is this correct
Royzee :

I can then give you some info about fitting it


 

Royzee :

Yes, it should be attached to the front of the cabinet


 

Royzee :

rectangular ish in shape


 

Customer: Whereabouts on this box should I press or push
Royzee :

do you remember what the latch on the door looked lke


 

Royzee :

a bit hookish, probably grey?


 

Royzee :

The tip of that will be poking through the door lock


 

Royzee :

this is the bit you need to slide across to release the door


 

Customer: We have pulled & pushed & nothing is happening
Royzee :

ok


 

Royzee :

do you remeber what the latch on the door looked like?


 

Royzee :

maybe a bit like this (just click on the word, then come back to me)


 

Customer: Hi we've tried pushing & pulling but the door won't opr
Royzee :

do you remeber what the latch on the door looked like?


 

Royzee :

does it look like the lock has a rectangular removeable cover over it, where you would expect the latch to be?


 

Customer: I'm sorry I can't it's ok I'll get an engineer out tomorrow
Customer: Thanks for your help
Royzee :

Im sorry you cant do it


 

Royzee :

wish I was there to do it for you


 

Customer: Thanks anyway will keep trying meantime
Royzee :

ok, well let me know if i can help you further


 

Customer: These things are always easy when you know how it's probably so simple
Royzee :

Im sure theres plenty of things you can do that i would find impossible !


 

Customer: Ha ha Do I press the face at the bottom so you get paid
Royzee :

If you are happy that i answered your question I can send you the page to rate me


 

Royzee :

then I would get paid


 

Customer: Yes that's fine go ahead & send it, you helped as much as you could so I will rate you high thanks again
Royzee :

Thats very kind, I appreciate it


 

Royzee :

you should now see the smiley faces


 

Royzee :

you now rate using these


 

Customer: Your welcome
Royzee :

You Too. Thanks


 

Royzee :

When you click on the smiley face, this page should change


 

Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5034
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and other UK Appliance Specialists are ready to help you

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