Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.
Did the last wash spin and drain correctly?
and does the door handle feel loose or floppy?
Or is it just the same as normal, just not opening the door?
thatw ould indicate that it is the handle that has broken
First you need to release the door to retrieve the clothes.
So, with the power off, remove the lid. There are two screws at the rear of the lid, the lid will then slide off
Lean the machine back against a wall
If someone is there have them hold it for you
This moves the drum back slightly to give you a bit mor room
let me know when you are at this point
I will need to wait until someone comes home to help me
I will come back to you asap if thats ok
let me know and we can continue
we are now at the point where we have the lid off, what do we do next
look down inside the machine toward the door lock
you will see the latch of the door poking through the square hole of the lock
you need to slide this across and the door will release.
From your description it sounds like the handle has broken on the door.
Once you have the door open, you will be able to tell if this is the case as when you move the handle, the latch will not move.
If this is the case and the door is now open, look around the door recess for the data plate
from this give me the model number and I will locate the part for you
I can then give you some info about fitting it
Yes, it should be attached to the front of the cabinet
rectangular ish in shape
do you remember what the latch on the door looked lke
a bit hookish, probably grey?
The tip of that will be poking through the door lock
this is the bit you need to slide across to release the door
do you remeber what the latch on the door looked like?
maybe a bit like this (just click on the word, then come back to me)
does it look like the lock has a rectangular removeable cover over it, where you would expect the latch to be?
Im sorry you cant do it
wish I was there to do it for you
ok, well let me know if i can help you further
Im sure theres plenty of things you can do that i would find impossible !
If you are happy that i answered your question I can send you the page to rate me
then I would get paid
Thats very kind, I appreciate it
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