I have a Bosch WFG2020 Waching machine. The drum has stopped rotating. In all other respects it seems to be working! (i.e. drains OK. makes lots of werring noises etc.)
Tried a couple of different cylces and listened to it carefully
Hello There - My name is XXXX XXX I am more than happy to help with your question today.Your best option is to take off the rear panel and check if the belt has come off the pulley or even snapped.Let me know what you find.
OK. Any hints regarding getting the back panel off. I'm assuming it should be fairly obvious but thought I would check first.
One other thing it might be worth mentioning is that the RCD did trip out last night. The washer was on at the time. This seems to coincide with the problem. The electric came back on fine when I switched the RCD back on. This is what I would usually associate with a fuse or something similar blowing.
I will press on with getting the back of the washer off (having obviously unplugged it first!)
Yes the RCD tripping puts a different slant on things.Check the the belt all the same.Your Bosch will flash lights on the control panel to tell us what the fault is in the form of an error code.Make a nots of those flashing lights so we can work out where to look.
I had expected that but it really doesn't seem to be doing anything out of the ordinary with the lights.
I'm just working on manouvering it out of its hole. Might be an hour or so doing this! Its had a few units built around it!
Just reply back when you can there's no hurry.
OK... Belt is fine.
All looks fairly clean and tidy. Moving belt by hand turns the big wheel on the back of the drum and the small wheel on the motor. What do you suggest next?
The earth connector on the back of the drum was very very loose. I've pushed the spade back on. Not made any difference though (didn't really expect it to).
I can here a relay click on at the point I would normally expect it to start spinning.
But there is absolutely nothing from the motor.
Right... I've found the problem so I'm not quite sure what to do now!
Took the motor off. Checked the brushes. One of the brushes had gone.
I don't want to leave a poor rating. But I don't really want to pay £11?! Is there some way I can go halves with you?!
Unless of course you've got some brushes handy!
... found the brushes on eBay for £2.99!
All you told me to do is take the back off. You didn't even offer any advice on this (like for instance that I would need a torx screwdriver to do this).
I didn't say I wanted to leave a poor rating. I said the express opposite that I didn't want to leave a poor rating.
I was assuming that you would be able to surrender this job or cancel it or something in such a way as it would not impact on your rating. As I said above I'm not prepared to pay £11 for being told to take the back off. This seems pretty obvious.