How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask SparePartsPro Your Own Question

SparePartsPro
SparePartsPro, Appliance Technician
Category: UK Appliance
Satisfied Customers: 1243
Experience:  Mech / Electrical Tech, Appliance Service Tech, PAT Test Eng
41227295
Type Your UK Appliance Question Here...
SparePartsPro is online now
A new question is answered every 9 seconds

neff dishwasher not working, power light not coming on. Have

Resolved Question:

neff dishwasher not working, power light not coming on. Have checked power to and from switch in door and all ok. Does sound as though there is a solenoid or relay picking up when switch operated but now lights on any of programm selector buttons or main power switch.
Submitted: 2 years ago.
Category: UK Appliance
Expert:  SparePartsPro replied 2 years ago.

SparePartsPro : Hello There - My name is XXXXX XXXXX I am more than happy to help with your question today.
SparePartsPro : Start by looking at the module to make sure it hasn't become dislodged from the housing.
SparePartsPro : Remove the module and check there are no burn marks on the pcb.
SparePartsPro : On assembly make sure all edge connectors make good contact . Let me know what you find.
Customer:

When you say the module I presume you mean the module which has the program selector buttons along the top edge? This looks ok but it is encased in brownish coloured plastic case so not able to see any PCB. All connections are sound,

SparePartsPro :

Yes that's it.
Remove it from it's housing by disconnecting all the edge connectors.
Take it out and look over it front and back.

Customer:

That was fun! No signs of any burning/overheating at all on the PCB

SparePartsPro :

Try reconnect it without placing it in the housing.
You say you heard a relay switch when you powered up.
Try and confirm that the noise you heard was coming from the pcb.

Customer:

Noise not from PCB, sounds like solenoid bottom rear of machine. Not clear click of usual solenoid but sounds like it may be on mechanical linkage. Drain?? Not got machine pulled out so not sure exact location.

SparePartsPro :

Did the lights on the pcb light up this time.

Customer:

No

SparePartsPro :

But you have power going to it.
What ever you can hear at the back is not going to effect the PCB.
If the lights don't light up then you probably need a new board.

Customer:

Have power coming from the main door switch. Not sure if power to PCB. Will it be 240v to PCB or is it transformed down before getting to pcb.?

SparePartsPro :

The PCB is 240v with it's own built in power supply circuit.
Assuming you have a multimeter then put a link in the door switch so you can test the supply from the power on button to the board.

Customer:

There is 240v to the 6 way connector to the RH side of PCB(6x white wires). Door switch does not have to be made for power to PCB as switches light up normally when door is open to access the program selector switches

SparePartsPro :

OK I was thinking more of the ouputs on the board. The door switch is the interlock to the auxillaries.
So you got power but no lights.
If you had the link in the door and pressed the program button you could check the output signal but if it doesn't light up then you probably need a new board.
It's very unlikely I'm going to be able to help you beyond this I think you have it mostly covered.
What are your thoughts.

Customer:

Yes it is looking like the board. As I was checking for mains into the board I picked up some o/p voltages of 32v & 16v if I remember correctly. (voltages ref to Earth)

SparePartsPro :

Then that would be correct, there are low voltage circuits for relay switching.

Customer:

Do you know a good place for spares?? Not sure on model No. suppose the nameplate will be at the back somewhere.

SparePartsPro :

Look on the inside edge of the door either top or side.
There is a label with the model number.
Let me have that number and I'll find you the part number.

Customer:

Sorry abvout the delay, didn't notice it was engraved in top of door.looking for label!

Customer:

Type is S5443X2GB/44

SparePartsPro :

OK thanks for that.
Found your part number.

SparePartsPro :

The original part number was 488432 but has now changed to 492685.

If you want to order this online you can do by CLICK HERE
It's a hefty price so you might want to consider getting an online quote for the repair at www.repaircare.co.uk

Customer:

£165 is ok as long as sure that is problem. Will have to think on that one!

SparePartsPro :

You would have to 100% sure that is the problem before you commit.
Make sure all edge connectors are fitted correctly and the wire harness isn't broken.
There is also the option of a reconditioned module where you exchange old for second user.

Customer:

who sells the recon modules?

SparePartsPro :

Search for QER.

Customer:

Thanks for that and the rest of the assistance.

SparePartsPro :

OK no problem, good luck with the repair.

If you would like any additional information or have more questions please don’t hesitate to ask!

Please remember to only rate my answer when you are 100% satisfied. IF you feel the need to click either "Helped a little" or "I expected more", please stop and reply to me via the REPLY or CONTINUE CONVERSATION button with the issue you have. I will be happy to continue further and do everything I can to provide you with the service you seek.

Best regards Tony

SparePartsPro, Appliance Technician
Category: UK Appliance
Satisfied Customers: 1243
Experience: Mech / Electrical Tech, Appliance Service Tech, PAT Test Eng
SparePartsPro and 2 other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman