I have a hotpoint ultima wd71 washer dryer , the lock symbol remain on in the info bubble and I am unable to open the door
I have unplugged the machine waited a length of time re connected it but the lock symbol remains in the info bubble.
I have run two further complete programs but the lock symbol remains in the info bubble.
Has the washer drained the water out?
Also if you give the door handle a good bang with the side of your fist will this allow the door to open?
Yes the machine has run its full cycle.Ihave hit the door handle as suggested tono avail the door will not open and the lock symbol remains in the info bubble
Ok and i take it if you unplugg the washer and leave for 5 minutes will this allow the door to open?
No disconnecting the machine and reconnecting after 5 minutes doesnt change any thingthe lock symbol still remains and the door will not open
Ok if removeing the power supply didnt allow the door to open then its more then likely a faulty door lock.
In this case the only way to open the door is to break the door lock off.
Take the top off the washer and look down the front on the inside on the left and you will see the door lock.
Make sure the washer is unplugged and reach down there and wiggle the lock. See if ti will release then. If not then you will need to break the lock of the lugs from there. Grab hold of the lock and wiggle it hard and break it off the lugs. Then you will need to replace the door lock from there and hoefully this will cure the problem here for you.
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