Can you post the E-Nr number of the appliance please?
It is faintly etched across the top of the inner door.
What have you checked to try and rectify the problem?
The number is XXXXXXXXXX/XX. I have emptied the water and removed the cover of the impeller which turns ok. I can see no blockage. I have tried blowing down the drain hose and can only hear the water move a little but see nothing in the inside - water etc.
I cant see how the top comes off - no screws etc. I was thinking of checking inside the pump?
OK, thanks for that.
You've checked all the usual causes.
Look on the underside of the lid.
Your one should have some plastic clips that you press up to allow the lid to slide rearward.
Press the clips up and then push the lid rearward, you should then be able to lift it off.
Let me know what you find.
Do you hear the drain pump hum when you start a new program?
You can get limited access to the pump by taking the panels off, taking the screws holding the tub to the base out and tilting the machine off the base a little.
Taking the tanks on the left side off can also help.
Sorry for the delay in getting back to you.
Not sure about the white pipe.
I need more of a description or a photograph to see if I can help