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RA - 150

 

Customer Question

bosch exxcel auto options dishwasher has problem where programme is selected,numbers appear and then nothing happens,you can hear something running but numbers do not change

 



Already Tried:
power dowm washer and reset.

Submitted: 379 days and 20 hours ago.
Category: UK Appliance
Value: £11
Status: CLOSED
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Expert:  Fred Bloggs replied379 days and 20 hours ago.

Hiya,

Can you post the E-Nr number of the appliance please?

If not on a label, it will be very faintly etched across the top of the inner door.

 

Is the drain pump running all the time?

 

Thanks

Customer replied379 days and 20 hours ago.

sg15345gb/01 something is running all the time

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Expert:  Fred Bloggs replied379 days and 20 hours ago.

Hiya,

Thanks for that.

 

Pour some water into the tub, manually.

Close the door.

 

Is the water pumped out or does it begin washing?

 

Thanks

Customer replied379 days and 20 hours ago.

after putting 2 kettles of water in,the numbers have changed from 34 mins to 31 mins ?

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Expert:  Fred Bloggs replied379 days and 20 hours ago.

Hiya,

Sorry, and what actually happened?

 

Thanks

Customer replied379 days and 20 hours ago.

it now appears that numbers on programme are now counting down as normal,what could be the problem ?? nothing has changed other than the addition of 2 kettles of water.

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Expert:  Fred Bloggs replied379 days and 19 hours ago.

Hiya,

I asked if it pumped the water out or began washing.

What actually happened?

 

Thanks

Customer replied379 days and 19 hours ago.

i am not sure but the minutes on the panel have now gone from 32 to 16 this was not happening and now appears to be.

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Expert:  Fred Bloggs replied379 days and 19 hours ago.

Hiya,

OK, can you hear the machine washing?

Open the door, is the water dripping down or is the machine empty of water?

 

Thanks

Customer replied379 days and 19 hours ago.

machine appears empty.

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Expert:  Fred Bloggs replied379 days and 19 hours ago.

Hiya,

OK, cancel the program.

 

Start a new one.

 

What exactly happens?

I need to know the sequence the machine goes through, in detail.

 

Thanks

Customer replied379 days and 19 hours ago.

the machine was on a quick wash,34 mins,nothing happened until i put two kettles of water in,then mins started to lapse on timer as if programme was running.It currently has 17 mins left to run before programme is finished,but i am not sure that the programme is working as when opened the dishwasher has no dripping water.

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Expert:  Fred Bloggs replied379 days and 19 hours ago.

Hiya,

Sorry, As per my previous post.

Can you cancel and start a new program please?

 

Thanks

Customer replied379 days and 19 hours ago.

just put on eco wash at 127 mins,and it does not seem to be changing.

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Expert:  Fred Bloggs replied379 days and 19 hours ago.

Hiya,

OK, once more.

 

cancel the program.

 

Start a new one.

 

What exactly happens?

I need to know the sequence the machine goes through, in detail.

 

Without detail, I cannot help you.

 

Thanks

 

Customer replied379 days and 19 hours ago.

ok thank you anyway,i cannot give details as nothing is happening when programme is selected.

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Expert:  Michelle-Mod replied378 days and 22 hours ago.

Hi, I’m a moderator for this topic. Your Professional has opted out and I wonder whether you’re still waiting for an answer. If you are, please let me know and I will do my best to find another Professional to assist you right away. If not, feel free to let me know and I will cancel this question for you. Thank you!

Customer replied377 days and 20 hours ago.

Hello,thank you for the response,the problem is still as it was,nothing happens regarding selecting a new programme,whatever programme is selected the mins do not change and there is a hum from machine. thank you.

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Expert:  Michelle-Mod replied377 days and 20 hours ago.


Sometimes, finding the right Professional can take a little longer than expected and we thank you greatly for your understanding. We’ll be in touch again shortly

Customer replied377 days and 19 hours ago.

Thank You.

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Expert:  Michelle-Mod replied376 days and 22 hours ago.


Thank you for your patience, your business is very important to us, we are waiting on the Professional with the right expertise to come online. Feel free to let us know if you would like us to continue searching for a Professional or if you would like us to close your question. Thank you for your understanding!


Customer replied375 days and 20 hours ago.

Hello,for no apparent reason the washer now appears to be working. thank you

 
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