How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Rob Your Own Question

Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5649
Experience:  20 yrs. experience with a major worldwide manufacturer.
14831508
Type Your UK Appliance Question Here...
Rob is online now
A new question is answered every 9 seconds

My AEG Competence oven will not heat up at all, however, both

Resolved Question:

My AEG Competence oven will not heat up at all, however, both elements still function correctly when the grill is switched on, as does the fan. The problem was preceded by a popping noise that came from the oven when it was heating up, ie something seemed to blow?
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Rob replied 2 years ago.

Royzee :

Hi, welcome to Just Answer. My name is XXXXX XXXXX I will be helping you with your problem today. If anything isnt clear, please just ask me.

Royzee :

Can you tell me the model number please?

Customer:

Sure its B1180_1_M

Royzee :

HI

Royzee :

ok, this has a circular element that comes on only for the oven

Customer:

PNC944181727

Customer:

hi

Royzee :

I suspect from your description this has failed

Royzee :

Let me look it up for you, hold on

Customer:

when i switch on the grill both elements come on?

Royzee :

Theyy are used only for grilling, not for the oven

Customer:

ah ok, I couldn't see signs of any other element?

Royzee :

Isolate from the power.
Remove the back panel inside the oven.
You will see the fan and the element.
Remove the retaining screws/bolts.
Carefully pull forward the element and the wiring.
Remove the wiring.
You may see damage to the element.
If you have a meter, check it for continuity, if its open circuit you will need to replace it.

Royzee :

See here for an element

Royzee :

You need to call them and give them the model and PNC so they re check the part number for you

Royzee :

They are a reputable company so no problem ordering from them

Customer:

I do have a meter that I have used for domestic electric cabling. At which points would i check for continuity? Do you know why the element may have popped in the first instance?

Royzee :

the element can just fail over time, just like any element or lamp

Customer:

and what do you mean by an open circuit?

Royzee :

When you get the element out, note the wiring.

Royzee :

then use he meter across the element.

Royzee :

If there is no circuit across the element it is "open" crcuit

Royzee :

You may well find its physically damaged due to the "blow"

Royzee :

I hope this answers your question and you don’t forget to click the accept button for me, if you have no further questions, otherwise I wont get paid for spending my time helping you today. Thanks, Rob




Customer:

I'm just a bit nervous checking with the meter, having never done this before. Could you tell me what other signs you might expect to see if there were any other damage other than the element not working. I could just get a new element, but it would be good to know that I'm not going to connect it just for it to blow again. Any more advice to reassure me to move forward would be grateful.

Royzee :

OK

Royzee :

Normally with these symptoms, its the element

Royzee :

its very rare its anything else

Royzee :

the meter would just prove it for sure

Royzee :

If you dont want to use the meter but the element is damaged,ie a hole in it, that is good enough

Customer:

Ok, I'm getting a lot more confident now, and you are doing a great job, thank you for your help. Just one more thing, are there any other wires in that vacinity that I should be checking for damage?

Royzee :

There will be wiring to the fan motor, but if you are able to remove the element from the front, ie into the oven cavity, all you will see is the fan....no wires

Royzee :

Just make a note or a picture of the wires on the element before you remove them

Royzee :

Then you cant make a mistake

Customer:

That's great. Thank you for your help and concise answers, from what you have said it seem relatively straight forward. I hope you enjoy the rest of the day and I will be accepting just as soon as I have printed off this message stream for my own records. Thank you once again

Royzee :

It is a pretty straight forward job, You should not have any problem

Royzee :

Thanks for the accept, appreciate it

Customer:

Do you mind if I just go and check the element before accepting, just in case I see something that alarms me?I'm sure I won't but I'd just feel easier, if thats alright

Royzee :

Hi

Royzee :

Yes of course

Royzee :

Just post back when you have had a look

Customer:

Hi Rob, sorry to take so long, I dismantled the oven from the back rather than from inside to inspect the element, but its clear what I have to do now. Thanks for your patience, I'll accept now. Thank you again

Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 5649
Experience: 20 yrs. experience with a major worldwide manufacturer.
Rob and 3 other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman
 
 
 
Chat Now With An UK Appliance Technician
Rob
Rob
2833 Satisfied Customers
20 yrs. experience with a major worldwide manufacturer.