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NeilWill
NeilWill, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 1274
Experience:  Repaired appliances over seas in europe and Middle east .
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I have a Bosch washing machine ClassiXX 1200 Slimline,still

Resolved Question:

I have a Bosch washing machine ClassiXX 1200 Slimline,still under its 2 year guarantee.
The front Rubber Seal has to be replaced,due to water leaking on floor,from a small rubber
nick,( which I might add,I have always done up zips, buttons etc, we are only 2 elderly
pensioners) The lady said I would have to pay Bosch engineer, £89 to come out + rubber seal,and fitting.The seal has always dripped on the floor,(being only small amounts,not every time) since I had it 18 months ago. What is the use of the 2 year guarantee,which I opted for, when buying this machine. I await your views on this. Thank you.
Submitted: 4 years ago.
Category: UK Appliance
Expert:  NeilWill replied 4 years ago.

NeilWill :

Hello, Thank you for using JustAnswer! If you have any questions after reading my answer,be sure to let me know.

NeilWill :

You always need to contact service right away when there is a leak of any size. If you waited until after the 2 years they will not service it under the contract. Or is your contract for parts and not service.? Whats the date of your purchace and was the contract bought the same time as the machine was purchased.

NeilWill :

Wait , now I see the problem. and the answer to my last question.

NeilWill :

Did you call Bosch or a local bosch contractor?

NeilWill :

Perhaps the lady did not under stand that your machine is still under the 24 month warranty. Did she ask for the date of purchase before quoting the service charge?

NeilWill :

If the mahcine is under a full 2year parts and labor warranty you must pay nothing. Call Bosch back and ask for a supervisor!

NeilWill :

Are you there?

NeilWill :

Did you see my last post?

NeilWill :


Bosch Customer Service
Contact us




● Arrange an engineer visit

● Buy spare parts or accessories

● Obtain product advice

 


 


Please call:









Full Size Image
0844(NNN) NNN-NNNN(UK)
NeilWill :

Try this number above and ak for a supervisor this time.

NeilWill :

This may help you get results.

NeilWill :

Let me know what the supervisor at Bosch says.

NeilWill :

I do not see you typing any reply to me??

NeilWill :

I there something wrong with your computer?

Customer:

Rung up Bosch, spoke to supervisor,she said it was only guaranteed

Customer:

rung Bosch, supervisor says guarantee only for mchine breakdown.not for seal

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