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The Famous Forry
The Famous Forry, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 616
Experience:  I have my own business in the Domestic Appliance Repair established 1980
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My Neff 5340X2GB wont enter the fast spin cycle. It washes

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My Neff 5340X2GB won't enter the fast spin cycle. It washes Ok but only spins at a fraction of the speed it should do in the spin cycle. I've tried it in the spin cycle only and the drum rotates fine but the issue remains. I have tried cleaning the drain pipe and the pump to make sure they are clear so it's not a draining issue. Any ideas?

The Famous Forry :

Hi to you from David, 'The Famous Forry'

The Famous Forry :

Now your sure it is not a draining issue, it is most likely motor brushes are worn, or an electronic fault. Motor brushes are pieces of carbon and generally last about 5-8 years depending on the amount of useage. You would have to remove the main motor to check the carbon brushes. I can of course help you through this.

Customer:

The machine is only 3 years old but gets a lot of use, at least used daily. I will check the brushes but will need to know how to get to them

Customer:

The machine works fine other than not going into fast spin so i guess the brushes are not providing enough contact

The Famous Forry :

Hi just got back from break!

The Famous Forry :

Yes, Remove motor to look at brushes. Isolate the electric first!

Customer:

Looks like the motor is held in place by two long bolts through the mounting points, and the front mounting point is fastened to the drum frame. I guess its just a case of taking the 2 long bolts out?

The Famous Forry :

Yes , 13mm bolts or 10mm from memory .

Customer:

i got the motor off and the brushes are housed in a plastic body. Took that apart and the brushes are fitted inside a steel body. There is about an inch of carbon remaining from what i can see, but don't think its possible to take the carbon out of the steel body. I am not sure how long the carbon should be but i think there is still a lot left so now think it could be an electrical issue.

The Famous Forry :

Can you show a few pictures of the brushes / motor please?

Customer:

Full Size Image

Customer:

Full Size Image

Customer:

The motor is a CESET MCA 61/64 - 148/SM1

Customer:

12000RPM - 1.7A - 380 W

The Famous Forry :

Brushes are certainly long enough, are they shiny at the end that hits the armature? Are the moving up and down against the spring ok?

The Famous Forry :

The next thing to look at is module (PCB) and all wiring connections, especially at the motor.

Customer:

The brushes are quite shine where they have been in contact but not exactly a mirror finish. They make good contact as the springs are very responsive with no snagging. I checked the wires as i took the motor out but didnt see anything that looked out of place. Where is the module for this? i am not really electrical beyond the basics of checking for loose connections and good contacts but will see if anything looks wrong if i can identify the part.

The Famous Forry :

It is a printed circuit board. They may be 2 on the macine. Coloured green with lots of electronics on it. Usually across the top behind front facia or and just under lid to thright front of the machine.

Customer:

Thanks, XXXXX XXXXX the motor a dust down with the vacuum and checked all the connections were tight. On re assembly it started and the issue has gone.

The Famous Forry and 2 other UK Appliance Specialists are ready to help you