Yes I am still awaiting an answer but I am very disappointed that my credit card has already been charged with the £9 fee. Six days have passed and the only 'answer' so far is to ask if I've had an answer!
If you are able to provide a full answer then fine but if not please refund my £9.
OK - thanks - I'll leave it with you.
Nothing wrong with your logic but two points:
1. By your own admission you are not familiar with my hob and when we (my CORGI engineer and myself) viewed it from underneath there were no visible screws or other means of 'holding' the top piece to the bottom piece.
2. In the installation instructions booklet, which are simply installation instructions and give no clue to maintenance, it makes reference to the gasket and both my CORGI engineer and myself were of the opinion that it was certainly not silicon sealant between the hob and the worktop.
Thanks for taking the trouble to reply to me but I think on this occasion I'll have to seek assistance elsewhere.
Having received an email from JustAnswer, they have requested that I contact yourself. The following is a copy of the email I sent them and I now consider the matter closed.
Hi I raised a question specifically regarding a Smeg appliance and I gave all necessary product numbers and details. The answer I received was a general answer for built in hobs in general which may, or may not, be applicable for my appliance. As you admitted, you are not familiar with this appliance and so I have to say that I am disappointed with the ‘general' answer. A ‘general' answer of this nature is, in my opinion, not worth £9 and had I thought for a moment that a ‘general' answer was all that I would receive I would not have posed the question in the first instance. Before removing the hob, I wanted to be certain of the facts relating to my Smeg hob and I have to say that the answer I received did not leave me with any degree of certainty. Alan Gammie