How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Daniel T. Your Own Question

Daniel T.
Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 11068
Experience:  20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Type Your UK Appliance Question Here...
Daniel T. is online now
A new question is answered every 9 seconds

The door on my Beko WM6355W washing machine will not open.

Resolved Question:

The door on my Beko WM6355W washing machine will not open. Whats the cause and whats the remedy?
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Daniel T. replied 2 years ago.

Hi

Sorry for the delay in getting to your question do you still need help?

If so have you tried unplugging and leaving it for 10 minutes to see if this releases the door?

If not give the handle a bang with the side of your fist and see if this shocks the door into opening.

Let me know if this opens the door?

Regards

Customer: replied 2 years ago.
Tried both methods the door still won't open
Customer: replied 2 years ago.

-++

 

 

Expert:  Daniel T. replied 2 years ago.

Hi

Ok what you need to do is just make sure the water is out of the washer.

At the bototm right corner is the filter. Check this and make sure its clear.

If theres no water in there then what you need to do is pull the washer out and take off the top.

From there look down the inside of the washer on the right hand side. There you will see the door lock. Pokeing through this is the metal door pin.

Reach down in there and push the pin to the left and at the same time pull on the door handle and see if it opens this way.

Let me know how it goes.

Regards

Customer: replied 2 years ago.
Iv'e drained the water, cleaned the filter and removed the top but can't find a metal pin to open the door
Expert:  Daniel T. replied 2 years ago.

Hi

Can you see the door lock?

You may not see the pin but you need to reach down and try and feel it and push it to the left to see if the door will open.

Regards

Customer: replied 2 years ago.
Iv'e reached down and searched the door switch assembly area throughly several times but there is no evidence of a door opening pin either metal or plastic.
Expert:  Daniel T. replied 2 years ago.

Hi

Ok if you cannot find it then there isnt much you can do other then break the door open.

Now you can either prise the door open from the right hand side of the door.

Or reach down and grap hold of the door lock and bend it up and down, Backwards and forwards untill the door lock breaks off the fixing screws then you can lift it off the door lock.

As its probely the door lock at fault here if the door isnt opening anway.

Regards

Daniel T., Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 11068
Experience: 20+ yrs. experience in white goods repair. NVQ Level 2 electronics manufacturers training courses.
Daniel T. and 4 other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman