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Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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My Zanussi washing machine has stopped working E20 error

Resolved Question:

My Zanussi washing machine has stopped working
E20 error
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Techdesk replied 5 years ago.

Hiya,

Can you post the model number of the appliance please?

 

Has the machine stopped full or empty of water?

 

Thanks

Customer: replied 5 years ago.
Zjd12191
It was part full-when I removed filter it filled 1.5 washing up bowls of water
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, thanks for that.

 

E20 is normally a draining fault.

 

Did you find anything in the filter?

If you set the machine to spin only and with the filter out start it, does the pump impellor turn? (Look in to the open filter).

 

If it does, refit the filter.

Try the machine again.

 

Let me know what you find or what happens.

 

Thanks

Customer: replied 5 years ago.
Yes. There was a load of gunk in the filter, I cleared it last night
I put it back on, and the drum was turning, but the filter refilled and e20 came back on
We have unplugged it tonight and Tried to check the grey hose but can't release it from the back of the machine. There doesn't appear to be any screw mechanism
Expert:  Techdesk replied 5 years ago.

Hiya,

You can only check the end of the drain hose that connects to the house drains.

 

Take it off and check for a blockage at that end.

Aim the hose into a bucket.

Set the machine to spin only.

Does it pump out or does the hose go stiffer?

 

Thanks

Customer: replied 5 years ago.
Neither but the machine is empty of water. Do we re-run on a normal cycle
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, is the machine full or empty of water at the moment?

 

Thanks

Customer: replied 5 years ago.
Empty
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, carry out the first check I asked you to do.

Take the filter out.

No laundry in the machine.

Set the machine to spin.

 

Look into the open filter.

Is the pump impellor spinning?

 

Thanks

Customer: replied 5 years ago.
Do u mean the fluff filter on the front of the machine? It is curved like a banana so can't see. Doesn't look like anything in there is working but not sure what looking for
Expert:  Techdesk replied 5 years ago.

Hiya,

You'll hear the pump impellor, there will also be a sucking noise.

If you only hear a hum, it's jammed.

 

Thanks

Customer: replied 5 years ago.
Only hearing a hum. There is stagnant water at the bottom
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, thanks for that.

There's something in the pump jamming it.

 

Unplug the appliance.

Pull it out and have someone hold the machine tilted rearward while you work on it.

 

Put some towels down.

 

On the underside you'll the clips coming through the base that hold the filter housing in place.

Squeeze the clips and push them up into the base a little.

Reach in and slide the drain pump out sideways, taking care to catch the O ring seal if it comes out.

 

Take the pump out, clean out any debris.

fit the O ring to the pump and refit it.

(It goes into slots in the filter housing).

Side it fully into the housing and then push the housing back onto the base until the clips come through.

 

Stand the machine up.

Plug it in and try it again.

 

If you can't manage from underneath.

Put some towels down and very carefully lie the machine onto it's left side (dispenser side down).

 

Let me know how it goes.#

Thanks

Customer: replied 5 years ago.
Ok, thanks for that. Well do a call out.
Appreciate the help.
Let me know how I pay
Expert:  Techdesk replied 5 years ago.

Hiya,

I'll send this as an answer.

This will give you access to the Accept button.

 

Good luck with the repair.

 

Thanks

Techdesk and other UK Appliance Specialists are ready to help you