How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16395
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
13782322
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

My Zanussi washing machine has stopped working E20 error

Resolved Question:

My Zanussi washing machine has stopped working
E20 error
Submitted: 2 years ago.
Category: UK Appliance
Expert:  Techdesk replied 2 years ago.

Hiya,

Can you post the model number of the appliance please?

 

Has the machine stopped full or empty of water?

 

Thanks

Customer: replied 2 years ago.
Zjd12191
It was part full-when I removed filter it filled 1.5 washing up bowls of water
Expert:  Techdesk replied 2 years ago.

Hiya,

OK, thanks for that.

 

E20 is normally a draining fault.

 

Did you find anything in the filter?

If you set the machine to spin only and with the filter out start it, does the pump impellor turn? (Look in to the open filter).

 

If it does, refit the filter.

Try the machine again.

 

Let me know what you find or what happens.

 

Thanks

Customer: replied 2 years ago.
Yes. There was a load of gunk in the filter, I cleared it last night
I put it back on, and the drum was turning, but the filter refilled and e20 came back on
We have unplugged it tonight and Tried to check the grey hose but can't release it from the back of the machine. There doesn't appear to be any screw mechanism
Expert:  Techdesk replied 2 years ago.

Hiya,

You can only check the end of the drain hose that connects to the house drains.

 

Take it off and check for a blockage at that end.

Aim the hose into a bucket.

Set the machine to spin only.

Does it pump out or does the hose go stiffer?

 

Thanks

Customer: replied 2 years ago.
Neither but the machine is empty of water. Do we re-run on a normal cycle
Expert:  Techdesk replied 2 years ago.

Hiya,

OK, is the machine full or empty of water at the moment?

 

Thanks

Customer: replied 2 years ago.
Empty
Expert:  Techdesk replied 2 years ago.

Hiya,

OK, carry out the first check I asked you to do.

Take the filter out.

No laundry in the machine.

Set the machine to spin.

 

Look into the open filter.

Is the pump impellor spinning?

 

Thanks

Customer: replied 2 years ago.
Do u mean the fluff filter on the front of the machine? It is curved like a banana so can't see. Doesn't look like anything in there is working but not sure what looking for
Expert:  Techdesk replied 2 years ago.

Hiya,

You'll hear the pump impellor, there will also be a sucking noise.

If you only hear a hum, it's jammed.

 

Thanks

Customer: replied 2 years ago.
Only hearing a hum. There is stagnant water at the bottom
Expert:  Techdesk replied 2 years ago.

Hiya,

OK, thanks for that.

There's something in the pump jamming it.

 

Unplug the appliance.

Pull it out and have someone hold the machine tilted rearward while you work on it.

 

Put some towels down.

 

On the underside you'll the clips coming through the base that hold the filter housing in place.

Squeeze the clips and push them up into the base a little.

Reach in and slide the drain pump out sideways, taking care to catch the O ring seal if it comes out.

 

Take the pump out, clean out any debris.

fit the O ring to the pump and refit it.

(It goes into slots in the filter housing).

Side it fully into the housing and then push the housing back onto the base until the clips come through.

 

Stand the machine up.

Plug it in and try it again.

 

If you can't manage from underneath.

Put some towels down and very carefully lie the machine onto it's left side (dispenser side down).

 

Let me know how it goes.#

Thanks

Customer: replied 2 years ago.
Ok, thanks for that. Well do a call out.
Appreciate the help.
Let me know how I pay
Expert:  Techdesk replied 2 years ago.

Hiya,

I'll send this as an answer.

This will give you access to the Accept button.

 

Good luck with the repair.

 

Thanks

Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16395
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Techdesk and other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman