If you start a new programme, the first thing that you should hear is the drain pump running.
Do you hear this? or, do you hear a hum instead?
As you removed the water, it will fill and start.
You never know your luck , it may shift the blockage.
You need to click on the help button on your screen to contact customer services.
They are the only ones that can help with your account.
Good luck with the appliance.