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Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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my washing machine isnt letting water in

Resolved Question:

my washing machine isnt letting water in
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Techdesk replied 5 years ago.

Hiya,

Can you post the make and model number of the appliance please?

 

Thanks

Customer: replied 5 years ago.
hotpoint ultima wmd 960 XXXXXXXXX 01
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, thanks for that.

 

Do you get any error code?

Flashing lights?

 

Does the door lock? (not just latch closed).

 

Thanks

Customer: replied 5 years ago.
door locki hen switch it on and about 2 mins later i get check water supply come up then it comes up with error code f1 comes up have tryed unplugging it like it says it book and then i try it again and the same thing happens.
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, what happens if you set the machine to a spin only programme?

 

Thanks

Customer: replied 5 years ago.
i havent tryed that
Expert:  Techdesk replied 5 years ago.

Hiya,

That's what I'm asking you to try.

 

Thanks

Customer: replied 5 years ago.
no nothing happens
Expert:  Techdesk replied 5 years ago.

Hiya,

Do you get the F01 code?

 

Thanks

Customer: replied 5 years ago.
no
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, thanks for that.

 

Rather strange fault.

 

When you set it to spin, the door should have locked, the drain pump should have run and the motor should have started up, or given an F01 code.

 

As nothing happened it would suggest the door lock is faulty as nothing can run if it doesn't lock.

 

Close the door a little harder than normal.

Try it on spin again.

 

Thanks

Customer: replied 5 years ago.
the door locks as the symbol comes up and makes the noise that it makes everyother time it locks and have tryed closing it harder
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, so the door locks.

Does the drain pump run?

 

Thanks

Customer: replied 5 years ago.
no
Expert:  Techdesk replied 5 years ago.

Hiya,

OK, thanks for that.

 

Unfortunately the fault isn't making logical sense.

It's possible there's more than 1 fault.

 

F01 is a fault with the motor circuit, normally the triac on the main control board.

This could be part of the reason why nothing happens when the motor should turn.

 

If it is the motor and/or control board then I'm afraid you are looking at a very expensive repair.

If a new control board is fitted, it has to be programmed to the appliance after fitting.

 

Unplug the appliance.

Take the rear panel off.

Take the main board out (bottom left when viewed from the rear).

Take each plug off, ensure it's clean, dry and tight fitting.

Check the circuit board as you pull the plug off.

Plug back on.

Reassemble the appliance and try it again.

 

If still the same, I would suggest calling Hotpoint to get the details and prices of their latest fixed price repair plans.

 

All include parts and labour so if it's a board and reprogramming, it works out much cheaper than diy repair.

 

Sorry, not an easy fix or an inexpensive one.

 

Hope this is of some help

Let me know how it goes

Thanks

Techdesk and other UK Appliance Specialists are ready to help you