How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask NeilWill Your Own Question

NeilWill
NeilWill, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 1274
Experience:  Repaired appliances over seas in europe and Middle east .
25067054
Type Your UK Appliance Question Here...
NeilWill is online now
A new question is answered every 9 seconds

We have a hotpoint future freezer model FZA84 It is about 5

Resolved Question:

We have a hotpoint future freezer model FZA84 It is about 5 years old. The light comes on and it gets cold but doesnt freeze. What could be the problem?
Submitted: 2 years ago.
Category: UK Appliance
Expert:  NeilWill replied 2 years ago.
Hello,
Thank you for using JustAnswer!

If you have any questions after reading my answer,be sure to let me know.
the most important and first thing that must be done, is to check the freon pressure in the sealed system. Unfortunately, by law a certified tech must be used to add freon to a refrigeration or freezer system. If you do not have the gauges to chek it your self you may need a hands on tech this time.
Usually these systems just need a little freon added to them. Only after the pressure is checked can you determine the next step towards checking other barts that may be failing.
NeilWill, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 1274
Experience: Repaired appliances over seas in europe and Middle east .
NeilWill and 3 other UK Appliance Specialists are ready to help you
Expert:  NeilWill replied 2 years ago.
Hello,
Thank you for using JustAnswer!

If you have any questions after reading my answer,be sure to let me know.
the most important and first thing that must be done, is to check the freon pressure in the sealed system. Unfortunately, by law a certified tech must be used to add freon to a refrigeration or freezer system. If you do not have the gauges to check it your self you may need a hands on tech this time.
Usually these systems just need a little freon added to them. Only after the pressure is checked can you determine the next step towards checking other parts that may be failing.
Customer: replied 2 years ago.
Is there anything else we can check before getting a technician in as we are trying to avoid paying over the top. How much should we expect to pay to have freon added to sealed system?
Expert:  NeilWill replied 2 years ago.
Before you can start changing out thermostats or any other parts we need to rule out the system just needing a bit of a charge.

I do not live in the UK any longer, so I do know now days how much locally.
You will need to make a call and ask the local service the charge.
Service calls vary depending where you live.
Customer: replied 2 years ago.

I was'nt happy with your answer because basically you are telling us to get a trained plumber in which is what we were trying to avoid and you want us to pay £11 for nothing basically.

 

Expert:  NeilWill replied 2 years ago.
A trained plumber can not check your Freon level.
You need a hands on appliance tech to first check the freon level before you spend money changing out parts. Unfortunately we can not be there in person to do this!

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman