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Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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my bosch fridge freezer is making cracking noise and ice is

Resolved Question:

my bosch fridge freezer is making cracking noise and ice is biulding up in freezer at bottom
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Techdesk replied 5 years ago.


Where in the freezer is the ice building up?


Can you post the model number of the appliance please?



Customer: replied 5 years ago.
ice is biulding under bottom draw and back of second draw kgh36x50gb exxcel frostfree
Expert:  Techdesk replied 5 years ago.


OK, this would either be a fault in the defrost element or a blocked drain hole under the evaporator.


You'll need to find somewhere to store the frozen food.

Once the freezer is empty, unplug the appliance.


It will need to be fully defrosted.

Either 24 hours with the doors open, in a warm room, should be enough.


Alternatively, at the top of the freezer compartment, take the cover off of the evaporator and use a steamer to fully defrost the evaporator.

Refit the covers, plug the machine in and check it again.


This is the most common cause.


Less common is the door isn't sealing.

Check the door seal, see if it's damaged or failing to seal.


Check it out

Let me know what you find.


Customer: replied 5 years ago.
hi fred drian did seem to be blocked i took cover off and defrosted evaporator , now praying it works thanks gary
Expert:  Techdesk replied 5 years ago.


Keep an eye on it.

As long as the drain takes the water away, you shouldn't get the ice build up.


You may still hear a bit of cracking and creaking, this happens as it freezes and defrosts.


Good luck with the appliance.

Let me now how it goes


Hope this helped


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