Can you post the E-Nr number of the appliance please?
It should be on a label inside the appliance.
This will enable me to look at the service information for your appliance.
Thanks for that.
Which door was left open?
At the bottom rear is the compressor, a black pot.
Is this running?
If it is, is it very hot?
Is there any cooling in either compartment?
Sorry for the delay, having computer problems today.
Unfortunately, I need to know what is going on with the appliance.
You need to have it running.
You need to check the compressor
You need to check if it's cooling in any compartmen.
Sorry, in that case I'm unable to assist.
I can't do remote diagnosis on an appliance without full information.
I don't do guesses.
I'll opt out of your question and open it to all again.