How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Techdesk Your Own Question
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

I have a Zanussi washer drier. An E10 error message keeps

Resolved Question:

I have a Zanussi washer drier. An E10 error message keeps on appearing during the drying cycle. What might be causing it?
Submitted: 5 years ago.
Category: UK Appliance
Expert:  Techdesk replied 5 years ago.


E10 indicates a difficulty in fill during drying.


I'm surprised that reducing the load lets it work as it's normally a faulty valve that doesn't allow water into the machine.


The normal cause of the fault is the triple inlet valve.


If you post the product number (PNC) from your appliance I'll advise on a couple of checks.

Prefix the number with A to prevent it being crossed out when posted.

eg. A91441994100



Customer: replied 5 years ago.

OK - will do that tonight. Do you know where I can find the PNC?


If it's a faulty valve, would it stop during the drying cycle?

Expert:  Techdesk replied 5 years ago.


It should be on a label in the door recess.


Yes, if the valve is going faulty during use, it will stop the machine drying.



Customer: replied 5 years ago.
OK = will get back to you tomorrow. THanks
Expert:  Techdesk replied 5 years ago.


OK, thanks

Customer: replied 5 years ago.
Hello. Are you still online? The product number is XXXXX
Expert:  Techdesk replied 5 years ago.


I've linked you to a supplier of the valve assembly.

This is the most likely cause of the problem you are having.


Click here for the valve


If the machine begins drying and actually heats then the valve may be failing while it's in use.


If the dryer never actually heats up, then the part of the valve for the dryer is most likely not working at all.


To change the valve, unplug the appliance.

Take the top off.

Turn the water off.

Take the fill hose off.


Dismantle the valve assembly.

Make a note where the hoses fit.

Fit the new valve.

Reassemble the appliance.

Try the machine again.


Hope this helps

Let me know how it goes or if you need more help


Techdesk and other UK Appliance Specialists are ready to help you
Customer: replied 5 years ago.
Thanks. The dryer does heat up but you reckon I should still change the valve? I think I will need to get someone to come and do this for me.
Expert:  Techdesk replied 5 years ago.


For E10 to be displayed during drying the machine has to detect a problem with water coming into the condenser.


The most likely cause is the triple valve.


You can check it by taking the top off of the machine, running the dryer and watching the water flow into the condenser.


If it stops supplying water just before the code appears, the valve has failed.



Related UK Appliance Questions