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Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16395
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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error code on my washing machine. Indesit WIB111. door lock

Customer Question

error code on my washing machine.
Indesit WIB111.
door lock light and rapid wash light are flashing
Submitted: 3 years ago.
Category: UK Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

If you number the lights with 1 on the left, which number is XXXXX?

Ignore the door lock light.

 

Thanks

Customer: replied 3 years ago.
2 and then 3 is flashing quicker
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

Your machine has two hidden lights.

 

Unplug the appliance

 

Take the top off.

Look down on the top of the facia panel.

Run the machine and when it goes wrong and the lights flash, look down on the top of the facia, There are 2 hidden lights to the left of the two buttons.

 

At the moment, you have number 4 flashing.

Is any of the hidden lights flashing?

(They are equal distance spacing).

 

Thanks

 

Customer: replied 3 years ago.
ok as i look down the top of the machine.....

seems to be working now! usually stops by this point so im guessing its ok.

Expert:  Techdesk replied 3 years ago.

Hiya,

Try it out.

If it fails, check which lights are flashing.

(include the hidden ones to the left of the 2 on the facia)

 

Thanks

Customer: replied 3 years ago.
what do i do know money wise?
just leave?
Expert:  Techdesk replied 3 years ago.

Hiya,

You can either leave your deposit in your account or use the help button on your screen to contact customer services.

 

Thanks

Customer: replied 3 years ago.
do you get it or does it stay in my account for use another time?
Expert:  Techdesk replied 3 years ago.

Hiya,

I get nothing. It sits in your account for future use.

 

Thanks

Customer: replied 3 years ago.
oh. sorry boss.
thanks for helping..ish
Expert:  Techdesk replied 3 years ago.

Hiya,

No problem.

Good luck with the appliance.

 

Thanks

Customer: replied 3 years ago.
ok turns out it just worked for a bit longer than usual but the error code still came up.

ignoring the 3 vertical lights on the machine, i can only see 3 LEDs.
reading from left to right as you look at them 2 is flashing once and second and 3 is flashing red and very quickly. (this is the door lock LED)

do you know what this error code is?
Expert:  Techdesk replied 3 years ago.

Hiya,

There are 2 lights on the facia.

Equally spaced.

There are another 2 hidden lights of the same equal spacing on the board.

Number 1 is the left hidden light.

Number 4 is the right visible light.

 

Which numbers are flashing? (you won't see the hidden one that doesn't flash).

 

Thanks

Customer: replied 3 years ago.
none of the hidden lights are flashing.

just the two that i mentioned. there is 3 lights on the front. not two.

two green ones (rapid wash and anti crease) and the door lock led.
so as i look, its numbers 2 and 3
Expert:  Techdesk replied 3 years ago.

Hiya,

As I said originally, ignore the door lock light.

 

If none of the hidden lights are flashing, it would be 3 and 4 flashing.

(1 and 2 are hidden).

 

Can you confirm this is the case?

 

When the lights flash, is the machine doing anything?

 

Thanks

Customer: replied 3 years ago.
yes, none of the hidden lights are flashing.

ignoring the door lock, then it is just number 4 flashing

where abouts on the pcb are the hidden lights?

would i have to remove it to see them if they were flashing?
Expert:  Techdesk replied 3 years ago.

Hiya,

Sorry, I explained this earlier.

Please read my 2nd post and check to see if the hidden lights are flashing.

 

Thanks

Customer: replied 3 years ago.
sorry, had to go to work.

OK lights 2 and 4 are flashing (excluding the door lock light)

can you tell from that what the error is?
Expert:  Techdesk replied 3 years ago.

Hiya,

No problem.

 

Lights 2 and 4 indicate the pressure switch is stuck on full.

 

I'm assuming the machine is empty of water.

 

Unplug the appliance and take the top off.

 

Locate the pressure switch.

It has a thin tube attached that goes down to the bottom of the machine.

Take the tube off.

Blow down the tube as hard and as long as you can.

 

Give the pressure switch a couple of taps with the screwdriver handle.

Refit the tube and try the machine again.

 

Let me know what happens.

Thanks

Customer: replied 3 years ago.
what if the machine has water in it?
Expert:  Techdesk replied 3 years ago.

Hiya,

If it's full of water, then that's the cause of the error code.

It's not emptying.

 

You checked the filter, did you check the pump impellor can turn?

Drain the water out.

Take the filter out.

Check the impellor turns.

 

Let me know what you find.

Thanks

Customer: replied 3 years ago.
is the pressure switch on the right hand side at the top?
black hollow tube that goes down?

I could turn the impellor with my finger yesterday. im guessing its the bit shaped like a small mercedes badge...
Expert:  Techdesk replied 3 years ago.

Hiya,

The impellor is the cross shaped piece.

 

If that turns, empty the machine.

Take the filter out.

Take any laundry out.

Put the machine on spin.

Look into the open filter.

Is the impellor running?

 

Thanks

Customer: replied 3 years ago.
ok. now draining.

shall i blow down the pressure tube as well?

im not sure it will allow me to put it on spin. seems to be stuck on the orginal cycle.

will have a go now...
Customer: replied 3 years ago.
yeah it is on spin cycle and the impellor is spinning. i gave it a blow down the pressure pipe too.

should it be ok now?
Expert:  Techdesk replied 3 years ago.

Hiya,

If it can't pump out after this, you'll need to check the drain hose and the connection it goes onto at the house drains.

 

Check it out, let me know how it goes.

Hope this helped.

Thanks

Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16395
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Techdesk and other UK Appliance Specialists are ready to help you
Customer: replied 3 years ago.
OK. so i accept answer now yeah?
Expert:  Techdesk replied 3 years ago.

Hiya,

Test the machine first.

Make sure it goes right through a wash.

 

Good luck with the test.

Thanks

Customer: replied 3 years ago.
OK. I'll do that now and come back to you later to accept.

thanks very much.
Expert:  Techdesk replied 3 years ago.

Hiya,

You're very welcome.

I've got my fingers crossed it works.

 

Thanks

Customer: replied 3 years ago.
no sorry. hasnt worked.
its got stuck again. probably inch and a half of water in the bottom.

cant see any issue with the hose. it connects to the waste of my sink and i dont have any problems with that
Expert:  Techdesk replied 3 years ago.

Hiya,

Even though there's no problem with your sink you can still have trouble with the drain hose.

 

Take the drain hose off of the connection.

Check both the hose and the connection for a blockage.

 

Aim the hose into a bucket.

Put the machine on spin.

You should get the water coming out with good flow and force.

 

What do you get?

 

Thanks

Customer: replied 3 years ago.
yeah. was some strage yellow blockage so got rid of that.
on spin now and loads of water came shooting out.

try a wash again?
Expert:  Techdesk replied 3 years ago.

Hiya,

Yes, try it again.

 

Thanks

Customer: replied 3 years ago.
I think i've figured it out. as its connected to my sink waste, i reckon it was fat / oil that had found its way into the washing machine waste as its connected to my sink, and as i hadnt done a wash for a few days, it had time to harden.

hopefully thats it. now running a quick wash. will know in 15 mins.

ive made you work for this one!
Expert:  Techdesk replied 3 years ago.

Hiya,

It will be the cause.

 

Totally confident.

 

Thanks

Customer: replied 3 years ago.
well i doubt you could give much more over the web so i'll accept now and say thanks very much.

have a good night.
Expert:  Techdesk replied 3 years ago.

Hiya,

Thank you for the payment, it is appreciated.

 

If you do find you need more help on this, just post here and I'll pick up again.

 

Good luck with the appliance.

 

Thanks

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