UK Appliance Repair Questions? Ask a Technician for Answers ASAP
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Is there water still in the drum now? Does the machine have a filter at the bottom on the front?
water is in the drum. There is no filter at the bottom front.
It sounds like the pump is either blocked or has failed
you would need to locate it and check it, but first you need to get the water out
does the waste hose sit in a stand pipe or is it connected directly to the waste, maybe under the sink?
is there a way to reset the washing machine using the buttons top, front ?
Not if the pump is blocked or failed
waste hose is in a stand pipe
you need to get a low bucket or bowl
lower the hose along the floor into the bowl
the water will flow
raise the hose to stop the flow
continue till machine is empty
the the door will open and you can retrieve the clothes
Follow the waste pipe into the machine
Its attached to the pump
You need to remove this and see if its blocked
If it is damaged you wiull need to contact Beko for a new pump and replace it
It is held in with just a couple of bolts
Just make sure you turn off the electricity before you start
water is not flowing into the bucket
Is the whole of the hose laying on the floor? Make sure its not clipped to the back of the machine
looks like water is in the drum only
the waste hose must be lower than the water in the drum for it to flow
the hose comes out of the machine on top, and it is now going directly to the ground, and I tipped the bucket so the pipe exit is only 2 inches from the ground
it is as low as I can get it
The whole of the hose must be low, its no good if it comes from the top
According to the manual there is a filter. If you were unaware of this, it is almost certainly blocked and or damaged due to blockage
I know about the filters, but it is not accessible externally. So, I have to take off the back of the washing machine to get at the hose and filter - right ?
its at the front
there should be a pull of panel
its behind there
Beko have the hose coming out of the top of the machine at the back
how do I get to the filter ?
I see no access bottom front
OK I'll give the panel a yank
Yes. But to get the water to flow the hose must be unclipped and laid on the floor. The water cant run uphill unless the pump is working
Go here for the manual
Wait for the page to settle, then click the download buttonThis is a PDF file so you can save it or print it for future reference.
I have the filter
DONT UNDO IT
the water will pour out
I know :)
The best way is to unclip the hose
checked the back of the machine, and Beko have the hos coming out the top of the machine
if you cant unclip it, then you are going to get wet
hos is unclipped from the outside back of the machine
but it exits the machine at the top
I think I have to open the machine to see why the hose is at the top and can I lower the hose that way
Exactly. Otherwise you can try to lean the machine back, place a bowl under the filter and slowly part undo it. DONT let it come out. Tighten it when bowl is full and continue till empty
then the door will release and you will be able to remove the filter
If youve had the machine some time and never cleaned the filter it will be blocked.
Clean the filter and retry
hopefully the pump is not damaged
I hope this answers your question and you click the accept button for me. As by doing so I will get paid for spending my time helping you with your problem today.
ok - sounds like a plan ! -Thanks for the help
Good luck with it
Did you get the manual?
Please dont forget to click the accept button for me
yes have the manual