Ask an UK Appliance Question, Get an Answer ASAP!
Can you post the E-Nr number of the appliance please?
It may be faintly etched across the top of the inner door.
Has the machine stopped full or empty of water?
E-nr number is: SMS50E02GB/02
The machine didn't even start. When I pressed the start button, after about 3-4 seconds, E:25 showed on the little screen and that's it.
Is the machine full or empty of water?
When you start it, do you first hear the drain pump run or do you just hear a hum?
The machine is empty of water. (It was working yesterday!)
I can hear something like the drain pump trying to run.
OK, thanks for that.
Check for a blockage in the pump impellor.
Click here for the relevant page from the user manual
You have to download it to read it.
If this is ok, take the drain hose off of the connection to the house drains and check both the hose and the connection for a blockage.
Let me know what you find.
Thanks. I've downloaded the page so I'll try and do what you suggested. I may be sometime.
I'm off out to meetings for the rest of the day.
Just post when you can and let me know how you get on.
I'll pick up again when I get home.