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When you unscrew and take off the filter, is it just a cap?
The black part is the top of the filter.
The white disc is normally attached to the cap.
The white disc is the back end of the filter.
When you unscrew the cap it should be a case of pulling the cap and the rest of the filter comes out with it.
As your cap is not attached, you need to try and prise the rest of the filter out, taking care not to damage the filter housing.
A couple of flat bladed items (knives?) may to the trick.
Your filter should look something like this. (Click on the link).
Hope this is of some help
Let me know how it goes or if you need more help
With the filter out, the best way to check is to take the drain hose out or off of the house drains.
Clean the end of the hose and then blow as hard as you can back down the drain hose.
If it's blocked with scale, you'll likely need to replace it or clean it out.
If you can blow through it, refit the filter.
Lift the drain hose up so it's as high as the top of the machine.
Put some water into the drum using a jug (you only need a litre or 2 to test the machine).
Aim the drain hose into a bucket.
Switch the machine onto a drain only or spin only programme.
If it pumps the water out, it's working.
if it doesn't, you have a blockage.
Let me know how it goes.
Good luck with it.
It's fairly easy to change the hose.
It does involve taking the rear cover off though.
Unplug the appliance.
Take the rear panel off.
Look in and at the lower front you'll see the hose attached to the pump.
Take the clip off.
Take the hose off (it will be tight on so you need to lever it off).
Take it out of the appliance. (Take the plastic part on the rear off to release the hose.
Fit the new hose and reassemble the appliance.
Have a look at it, see what you think.
Hope this helps
Ok thanks for that.
Thanks for that.
Good luck with the appliance.
I'm in a hard water area too.
Once a month I run a maintenance wash with 1/2 cup of soda crystals. (much cheaper than calgon) to keep the limescale down.
Thank you for the payment, it is appreciated.