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Rob, Home Appliance Technician
Category: UK Appliance
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Experience:  20 yrs. experience with a major worldwide manufacturer.
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I own a servis 1500 washing machine. It does not complete

Customer Question

I own a servis 1500 washing machine.
It does not complete it's cycle.
How can I fix it?
Submitted: 3 years ago.
Category: UK Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Can you post the actual model number of the appliance please?

 

What happens when you try to use the machine?

You say it doesn't complete, but what actually happens?

 

Thanks

Customer: replied 3 years ago.

M6500

It struggles to rotate properly, makes clicking noises,

takes ages,

requires manual stopping and then choosing to pump and spin, to avoid soaking wet clothes...

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

The first problem could be a loose or stretched belt or even a faulty motor.

The clicking noises? From where?

 

Taking ages, does the water get hot?

Does the machine sit washing all the time or does it go through the wash and into the rinses?

 

Thanks

Customer: replied 3 years ago.

clicking from the drum, maybe?...

water temp is cold, but been using quick wash, low temps anyway.

it sits there attempting to wash, much longer than usual, until we stop the program and do a pump and spin

Expert:  Techdesk replied 3 years ago.

Hiya,

If you turn the drum manually, do you get the clicking noise?

 

Isolate the power and take the rear panel off.

Turn the pulley, is the clicking from the drum or the motor?

 

Do you have, and can you use, a multimeter?

 

Thanks

Customer: replied 3 years ago.

its attempting a load right now,

haven't tried manually will do later

no multimeter I'm afraid

 

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

Let me know about the clicking.

 

Thanks

Customer: replied 3 years ago.
ok, can i hold fire on paying the deposit?
Expert:  Techdesk replied 3 years ago.

Hiya,

You've already made a deposit with Just Answer.

 

You don't pay me until you click on Accept, which uses the money you deposited.

You can't do that until I send you an answer.

 

Thanks

Customer: replied 3 years ago.
Ok, I will pump and spin this load, right now, and then get my tools out, when do you finish work?
Expert:  Techdesk replied 3 years ago.

Hiya,

I'm at home now.

Your deposit doesn't go away.

It's there until you use it.

 

Finish the wash, post when you've had a chance to look at the appliance.

 

There's no fixed time limit on it.

 

Thanks

Customer: replied 3 years ago.

I got the back panel off, the drum does not click when turned manually or when using the pulley.

 

It sounded more like an electrically relay type clicking sound, now that I think about it...

 

Any ideas?

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, so that would be from the pcb and not the drum.

 

What exactly happens if you set it to spin?

Does it manage to spin?

 

You said it struggles to turn the drum

Can you explain this some more?

 

Run the machine with the rear and top off.

Listen and watch what is happening.

 

Let me know.

Thanks

Customer: replied 3 years ago.

it completes the spin and pump cycle as per spec.

 

The drum fails to turn on wash cycles only.

 

when on a WASH cycle, a light flashes intermitantly. this is the 'no spin' light.

 

As for running the machine with the top and rear off, that is a job for qualified experts....not me, I'm afraid

Expert:  Techdesk replied 3 years ago.

Sorry, can't help you if you can't be my "eyes and ears".

 

You'll have to get an engineer in to see to your machine so he can see what's happening and diagnose.

 

I'll opt out of your question.

Customer: replied 3 years ago.
Thanks for trying, sorry to waste your time, will I be billed for this?
Expert:  Techdesk replied 3 years ago.

Hiya,

You haven't wasted my time.

You let me know early on that you weren't prepared to watch the appliance with the covers off.

You've made a deposit, you need to talk to Just Answer customer services about your deposit.

Go to the Just Answer homepage and use the help to contact them.

Thanks

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Rob
Rob
UK Appliance Technician
2681 Satisfied Customers
20 yrs. experience with a major worldwide manufacturer.