How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16381
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
13782322
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

I have a Neff hob with four jets, one of which is blocked and

Resolved Question:

I have a Neff hob with four jets, one of which is blocked and receives no apparent gas flow
Submitted: 3 years ago.
Category: UK Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Take the burner and flame spreader off of the affected ring.

Look in and you'll see a nut with a tiny hole in it.

Use a thin needle to clear the hole.

Be careful not to enlarge the hole, just clean it out.

 

Refit the flame spreader and burner cap.

 

Try the hob again.

 

If still no gas it would suggest the gas valve for that ring is the cause of the problem.

 

Hope this helps

Let me know how it goes or if you need more help

Thanks

Customer: replied 3 years ago.
I have done this. The spark bounces off the aluminium ring ok - quite strong but no sound of gas.
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, you didn't say you'd tried cleaning the jet.

However, as you have, it narrows the fault down to the valve that controls the gas to that ring.

 

I can't advise on how to change this valve, for legal reasons.

 

I can only advise that you have a Gas Safe Registered engineer carry out the repair.

 

sorry



Edited by Fred Bloggs on 10/15/2010 at 2:09 PM EST
Customer: replied 3 years ago.
This last advice has produced a bit of progress - the ring is now lighting after clearing with needle but the gas pressure is very low, not enough to anything serious with. Is there a way of further cleaning out the jet please?
Expert:  Techdesk replied 3 years ago.

Hiya,

I'm really sorry but the law does prevent me advising if you have to break into a gas line.

 

The problem lies with the jet.

Clean the jet out.

 

Thanks

Customer: replied 3 years ago.
Can you suggest anything more I can do to clean the jet out - this seems to be the key - an aerosol or similar?
Expert:  Techdesk replied 3 years ago.

Hiya,

No Aerosol.

Just clear the hole in the jet.

 

You are able to buy replacement jets.

They screw in.

 

Thanks

Customer: replied 3 years ago.
Ok - we're really getting somewhere now thanks. Should I be able to unscrew the existing jet for now, take it out, clean it, and then replace it? I could then buy a new jet this weekend.
Expert:  Techdesk replied 3 years ago.

Hiya,

Sorry, I really can't advise on this part.

 

The jet needs cleaning.

How you clean it is down to you.

 

I can't advise you on how to repair your gas appliance if it involves breaking a gas connection.

 

You are nearly there though.

A socket would be handy.

Good luck with it.

Thanks

Customer: replied 3 years ago.
Ok thanks. You've been very helpful - I'll sign the case off as complete now.
Expert:  Techdesk replied 3 years ago.

Hiya,

Good luck with it.

 

Thanks

Customer: replied 3 years ago.
Can you tell me how I do sign off and pay - I can't find 'ACCEPT'
Expert:  Techdesk replied 3 years ago.

Hiya,

Sorry, I'll send this as an answer, it will allow you access to the Accept button.

 

Many thanks.

Good luck with the repair.

Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16381
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Techdesk and 2 other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman