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Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16369
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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Hi My Beko Fridge freezer has recently stopped working.

Customer Question

Hi

My Beko Fridge freezer has recently stopped working. The fridge is warming up and the food in the freezer is defrosting. There is a fan in the freezer that is still running and it feels like some cold air is coming through. The compressor does not seem to be running and the pipes running around the back of the fridge are not as warm as they usually are.

There were no strange noises or clicking at any point.

My research on the internet seems to suggest there is no current flowing to my compressor so i have ordered a multimeter to test this, I'm reasonably competent with electronics and fixing stuff.

I havent tried unclogging the drainage hole yet as suggested on some forums but i dont understand why this would effect it.

Its a frost free fridge freezer so is there a possibility its stuck on the defrost cycle. I cant find the timer to force round to test this.

Any help appreciated.

Regards

Jon
Submitted: 3 years ago.
Category: UK Appliance
Expert:  Techdesk replied 3 years ago.

Hiya,

Can you post the model number of the appliance please?

 

Thanks

Customer: replied 3 years ago.
I would have tio double check the model number to be exact but i bought it from currys about 3 years ago

This one looks like it.

http://www.currys.co.uk/gbuk/beko-cda563fw-fridge-freezer-white-00939234-pdt.html

cda563fw
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, if it's the correct model number it would suggest the compressor is at fault.

 

Unplug the appliance, leave it for an hour or two.

Plug it in.

Do you hear a hum from the compressor and then a click?

 

Thanks

Customer: replied 3 years ago.
i'll check tonight...if it is the compressor should i just replace the whole fridge.

could the hum and click also be created by a problem with the start relay?
Expert:  Techdesk replied 3 years ago.

Hiya,

The hum is normally a jammed compressor and the click is the thermal protector.

 

Check it out and see what you find first.

 

Thanks

Customer: replied 3 years ago.
Hi

Its is the correct model number.

I did as you said. No hummm click.

no sound at all other than a fan starting.
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

 

According to the wiring diagram the fan will only run when the compressor runs.

 

However, Beko wiring diagrams are notorious for being incorrect.

 

Before you go writing the appliance off or having someone in, unplug the appliance.

In beside the compressor there should be a box with a small blanking plug in it.

Looking from the rear it should be on the right side.

Take the plug out.

Insert a screwdriver and rotate the shaft inside the box until you hear a click.

 

Now plug in and tell me what the machine does.

 

Thanks

Customer: replied 3 years ago.
What does a blanking plug look like?

And all of the wiring is is on the left looking from the rear.

Next to the compressor I have undone a kind of zip tie and there are wires underneath. one that connects into the back of freezer which i assume powers the fan
Expert:  Techdesk replied 3 years ago.

Hiya,

Look on the right wall, is there a box there.

A blanking plug is a small circular piece that has been fitted into a hole.

 

I'm guessing at the location of the item as I'm no longer in my office, I'm at home.

Beko normally mount the defrost timer in this area.

 

If you can, take a couple of photographs of the inside of the compressor area and I'll see if I can identify the defrost timer.

 

Thanks

Customer: replied 3 years ago.
i unscrewed this white plastic box from the left side which has a smaller box inside with some wired inside this had a plastic screw type thing that could only be turned one way. I turned it half a turn way.

does this sound right
Expert:  Techdesk replied 3 years ago.

Hiya,

That sounds like it.

Screw it round till you hear it click.

Then, plug the machine in.

 

See if the compressor comes on.

 

Thanks

Customer: replied 3 years ago.
i went through each of the click positions...

at one point the fan went off but then came back on again after a couple more clicks...i guess its a bit like a washing machine timer.

The compressor didn't come on at all though.
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, thanks for that.

Looks like the wiring diagram is correct.

 

Unfortunately it's looking like a problem at the compressor.

 

Unplug the appliance and take the cover off the side of the compressor.

Take the starter unit out of the compressor.

Check the connections to see they are good.

Plug the starter unit back into the compressor.

Check the wiring to it.

 

Put the cover back on and try again.

 

To go any further you will need to have, and be able to use, a multimeter.

 

Thanks

Customer: replied 3 years ago.
right i'll do that now...i should have a multi meter tomorrow...i know how to use one.

Thanks for your help so far...
Expert:  Techdesk replied 3 years ago.

Hiya,

OK, just post tomorrow when you can.

I'll try to remember to have a look at the wiring diagram so you know what to test.

 

Thanks

Customer: replied 3 years ago.
sounds like something has started happening in the compressor...The mrs instantly said it sounds like its working although it doesn't sound quite right to me....sounds weaker. Anyway... I'll leave it running for a bit and see if things get cold.

All i did was twiddle the connections to make sure everything was connected. Everything did seem fine.

Cheers..speak tomorrow
Expert:  Techdesk replied 3 years ago.

Hiya,

I've had problems with the connections and the starter device before.

 

If it works, keep it going.

if it stops again, tighten every connection you can find.

 

Good luck with it.

 

Let me know how it goes

 

Hope this has helped.

You don't have to click on Accept yet.

Wait till we know the appliance is running.

 

Thanks

Customer: replied 3 years ago.
update:

doesnt seem to be getting any colder inside the fridge or freezer.

The compressor is colder than room temperature.

i think the sound is coming from the 4 cm diameter cylinder thing and not the compressor itself. is that the starter motor?

the sounds stops and starts when i fiddle with the wiring. not sure why.

Expert:  Techdesk replied 3 years ago.

Hiya,

The compressor will get warm and vibrate if running.

 

The cylinder is basically a capacitor and shouldn't make any noises.

 

Thanks

Customer: replied 3 years ago.
right, the compressor isnt running then.

I have a multimeter now so can do some tests tonight. What do i need to do?
Expert:  Techdesk replied 3 years ago.

Hiya,

You need to test the continuity of the wiring from the plug top to the appliance.

Unplug the appliance.

Take the cover off at the compressor.

There should be the live, neutral and compressor wire connections.

 

The live pin on the plug to the black wire at the compressor, test this for continuity.

 

Let me know what you find.

 

Thanks

Customer: replied 3 years ago.
I'm not sure exactly what you mean by continuity.

This link looks like a good detailed reference. Should i work through this.

http://www.e-refrigeration.com/index.php?page=compressor-start-relays
Expert:  Techdesk replied 3 years ago.

Hiya,

Continuity means you are checking to see if there is a break in the wiring or whether it's able to conduct.

 

 

The link you refer to is asking you to check continuity too, in ohms.

 

Check them both.

 

Thanks

Customer: replied 3 years ago.
Hi

Late on now surprised your on. There seems to be continuity....All wires look in very good condition. Test all plug pins right up to the point where it meets the 2 things attached to the compressor. Is one a relay and one an overload.

The resistance between each of the 3 pins is 9ohms 9ohms and 13ohms. Not sure which pin is which as the colors are not what i expected.
Customer: replied 3 years ago.
sorry, just to edit my last answer the resistance between each of the 3 pins are 9.5, 13 and 21Ohms

Expert:  Techdesk replied 3 years ago.

Hiya,

OK, that confirms continuity on all the connections.

 

Did you do the check I asked you to do?

Check for continuity from the live pin on the plug to the black wire on the compress starter?

 

It's beginning to look like a compressor fault.

 

Thanks

Customer: replied 3 years ago.
Yes I checked that.

It seemed ok. How can I check the capacitor the relay and the overload. Also is the thermostat worth checking.
Expert:  Techdesk replied 3 years ago.

Hiya,

If you had continuity on the live to black wire, the thermostat is ok.

 

 

Clip the multimeter leads to the neutral at the compressor and the black wire from the thermostat.

Set it for volts AC.

 

Plug the machine in, you should be showing 240 volts.

 

Let me know.

thanks

 

 

Customer: replied 3 years ago.
Hi

Right, i did that, there is continuity around the whole thing and back on that black wire from the thermostat. I did as you said and got a reading of about 248 volts.

So what's next. Is there a way to test the relay and overload. Maybe i could disconnect these from the compressor...attach the meter and turn on the see what happens.
Customer: replied 3 years ago.
There is no continuity through the relay. I turned the power on a tried to see a change in voltage or something but nothing
Expert:  Techdesk replied 3 years ago.

Hiya,

The relay will only have continuity when it's energised so it's not a simple thing to test I'm afraid.

 

You are getting power to the compressor start unit.

Either a faulty starter unit or a faulty compressor.

 

I'll have a dig around today when I'm in the office, see if there's anything else at Beko to help with this.

 

Thanks

Customer: replied 3 years ago.
for what its worth i could just buy a new relay, start unit and overload but I cant find them anywhere. Where is the best place to go and ideally i want to order now to receive on Monday.

Cheers

Jon
Customer: replied 3 years ago.
Right, i've found the relay and the overload but i cant find the big cylinder grey thing which i think is some kind of capacitor. Any ideas, or what should i search for to find it.

Cheers
Expert:  Techdesk replied 3 years ago.

Hiya,

The parts diagram shows it's bolted to the chassis, behind the compressor?

Toward the left.

 

Sorry for the delay, not been online for a few hours.

 

Thanks

Customer: replied 3 years ago.
Sorry I meant I can't find a place to buy a replacement
Expert:  Techdesk replied 3 years ago.

Hiya,

Ah, www.espares.co.uk

Search for 5 uf

 

 

Click here for the part using the Beko part number

 

Hope this helps

Thanks

Customer: replied 3 years ago.
Hi

I received the relay and the overload....One of the bits does not fit this model of fridge even though it says it should do on the website.

However i replaced the overload and switched the plug on and the compressor fired up for about 2 secs then a spark came from the timer box to the copper wire which i think is attached to thermostat and the whole thing stopped working.

Now i think the timer has packed in altogether as formerly i could here a very gentle click from it when it was turned on and now i hear nothing.

Any ideas?
Expert:  Techdesk replied 3 years ago.

Hiya,

I would suspect a faulty motor on the compressor.

To burn out the timer box there would have had to have been a large current draw or short circuit.

 

I'll have a look at the wiring diagram in the morning.

It may be possible to bypass the timer to test the compressor.

 

Sorry.

I'll post again tomorrow.

 

Thanks

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