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Rob
Rob, Home Appliance Technician
Category: UK Appliance
Satisfied Customers: 3409
Experience:  20 yrs. experience with a major worldwide manufacturer.
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my hotpoint dishwasher does not take soap tablet, both of the

Customer Question

my hotpoint dishwasher does not take soap tablet, both of the water sprinklers are clean and working alright, I dont know where does the problem lie? please help.
thanks
Submitted: 6 years ago.
Category: UK Appliance
Expert:  Techdesk replied 6 years ago.

Hiya,

Can you post the model number of the appliance please?

Is the dispenser door opening?

 

You say you've checked both spray arms and they are working alright.

Are they actually turning when water is being sprayed through them?

 

Thanks

Customer: replied 6 years ago.
both of spray arms are working, i had tested them.
model is hotpoint FDW80G LS12-EV03 S/N XXXXXXXXX
Expert:  Techdesk replied 6 years ago.

Ok, thanks for that.

And what about the dispenser?

 

Is the machine heating the water?

Are you getting any flashing lights to indicate a fault?

 

The more you tell me the better the chance of a remote diagnosis.

 

Thanks

Customer: replied 6 years ago.
NO FLASHING LIGHT, YES IT IS HEATING THE WATER ALRIGHT,WHEN WE OPEN THE DISHWASHER DOOR, DISPENSER DOOR IS ALWAYS OPENED WITH 3 QUARTER OF SOAP TABLET STILL IN THE DISPENSER.
Expert:  Techdesk replied 6 years ago.

Hiya,

Sorry, the fault has to be with the spray arms as it these that wash the tablet out of the door.

 

Check the spray arms again, particularly the end holes.

 

Get the machine washing.

Open the door.

Set the spray arms at a front to rear position.

Close the door.

Allow to wash for 2 minutes.

Quickly open the door and see if the arms are moving.

 

Thanks