UK Appliance Repair Questions? Ask a Technician for Answers ASAP
Error 24 normally indicates a failure to drain.
What actually happens when you try to use the appliance?
Can you post the actual model or E-Nr number from the appliance please?
The E nr is SX65T09EU/01
Nothing happens, it just beeps and gives the error message.
OK, thanks for that.
Does it do this straight away or after a short period of time?
When you start a new programme, do you hear the drain pump run or a hum from the bottom of the machine?
Did the machine stop full or empty of water?
Well, the beep starts right a way or after 15 sec about. The pump is working. I took a picture of the clog which is quite visable.
Can you see the picture?
Sorry, the picture isn't showing up.
If you upload the picture to www.rapidshare.com and post the link here I'll be able to see it.
Ok, here it is... http://rapidshare.com/files/369896515/photo.jpg.html
Thanks for that.
You would have to take the metering tank off of the appliance and try backflushing it with the garden hose.
When it's off the machine you could try getting some Cillit Bang into the blockage and leaving it to do it's work for a while, then flushing it out.
Unfortunately, if it's blocked and you can't clear it, you have to replace it.
Once cleared, let me know what happens.
Thank you for your help. I don't know what I will do. I will have to think it over. Thank you.
One more thing, I read the error code wrong.
It actually means there's not water getting in.
The first thing to check is that water is actually being supplied to the appliance and is turned on.
If it is, the next thing to check is the inlet valve, do you hear it buzzing?
If it's the aquastop type, this will be the large item attached to the plumbing, is this buzzing?
Does any water enter the appliance?
Fantastic, it works...
What was the problem?
If it comes back, just post here again.
See if there's anything we can find.
Good luck with the appliance.