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Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16407
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
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Samsung J1043 - gets error 3E after first washing, stopping

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Samsung J1043 - gets error 3E after first washing, stopping for 10 mins, washing a couple of turns only and stopping for 10mins again. Machine was recently moved. [email protected]

Hiya,

Does the machine stop full of water?

If you set it to spin or drain, does it empty the water?

Has it worked since it was moved?

 

Thanks

Customer: replied 7 years ago.

yes it stops full of water

leave it for a long while, it does some turns, wait turns etc

eventually empties and stops with 3e error

 

after it stops, set it to spin, then empties and stops no spin

 

yes it did work until 2 days ago

 

Hiya,

The 3E indicates a fault in the motor circuit of the appliance.

 

Unplug the appliance and remove the rear panel.

Check the wiring to the motor plug, check the motor plug and check the motor itself.

In particular, check the carbon brushes in the motor.

If they are worn or broken, replace them.

If stuck, free them off.

Refit the motor, reassemble the appliance and try it again.

 

If it's still the same you are looking at having to change either the motor or control board, possibly both.

 

Check the wiring, see what you find.

 

Hope this helps

Let me know how it goes or if you need more help

Thanks

Techdesk and other UK Appliance Specialists are ready to help you
Customer: replied 7 years ago.
Where could we order a new circuit board from?

Hiya,

Where in the world are you located?

 

Thanks

Customer: replied 7 years ago.
sorry! Perth Australia

Hiya,

Sorry, I don't have a list of repairers for Australia.

 

http://www.samsung.com.au/ has a support section and a service locater.

 

Alternatively, try clicking here

 

You would need to determine exactly what part is at fault.

Unfortunately there is no test to determine it.

 

Hope this is has been of some help

Good luck with it.

Thanks