How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16405
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
13782322
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

My Electrolux EDI97170W dryer is flashing ECO in red on the

Resolved Question:

My Electrolux EDI97170W dryer is flashing ECO in red on the display, beeping and I just discovered that it is leaking from somewhere underneath. I have emptied all the filters (following the manual) but nothing seems to help. The ECO display is not mentioned in the manual. What could be the problem?
Submitted: 4 years ago.
Category: UK Appliance
Expert:  MasterAppliance replied 4 years ago.
is this a dryer or a washer. what is it leaking under the unit?
Customer: replied 4 years ago.
It's a dryer (not washer/dryer). There is water dripping from what looks like the front part of the dryer but I can't lift it to see exactly where the leak is coming from.
Expert:  MasterAppliance replied 4 years ago.
im going to opt out and sent you to the UK appliance experts.
Customer: replied 4 years ago.
Ok, does this mean I have to post my query again?
Expert:  Techdesk replied 4 years ago.

Hiya,

Switch the appliance on.

Once it has initialised on the display, press and hold together the start/pause and nearest button to the left of it.

Press them together and hold them.

After a time you should get an error code displayed.

 

Let me have the error code.

 

Thanks

Customer: replied 4 years ago.
Hi,

The code that shows in the display is EC8. Hope this helps!
Expert:  Techdesk replied 4 years ago.

Hiya,

Unfortunately EC8 would indicate the control board is faulty.

 

I would suggest unplugging the appliance for 10 minutes then plugging it back in again. See if this resets the main board.

 

If that doesn't work, unplug the appliance and take the top off.

Unplug each plug from the main board and the facia board then plug it back on again. Do each plug twice to ensure the connection is clean and tight.

 

Try the machine again.

 

Tip the appliance rearward about 45 degrees and see if water runs out the base.

If it does, try the machine again and if it works, let me know.

 

If it still fails I'm afraid you would need to begin replacing the electronics to try and cure the fault.

 

The service manual states "EC8, CRM (Control module) Pump diode. - Diode on wiring short-circuited".

 

The pump is directly connected to the control board and the diode is on the board..

 

If you have to replace the electronics, and if the appliance isn't under warranty, I would suggest getting a fixed price, parts and labour, quote from www.repaircare.co.uk

This would be the most cost effective method of repair.

 

Hope this is of some help.

Sorry it's not good news.

Let me know how it goes or if you need more help

Thanks



Edited by Fred Bloggs on 3/15/2010 at 3:34 PM EST
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16405
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Techdesk and other UK Appliance Specialists are ready to help you

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman
 
 
 
Chat Now With An UK Appliance Technician
Techdesk
Techdesk
Service Engineer
15316 Satisfied Customers
Whitegoods engineer working for a multibranded national company in the UK.