How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Techdesk Your Own Question

Techdesk
Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16373
Experience:  Whitegoods engineer working for a multibranded national company in the UK.
Type Your UK Appliance Question Here...
Techdesk is online now
A new question is answered every 9 seconds

My Hoover washing machine VHD 8162 does not complete its cycle

Customer Question

My Hoover washing machine VHD 8162 does not complete its cycle and 'timer saver' indication flashes part way through although this has not been selected, is this a common problem, what can I replace to solve this?

Many thanks

Ian.
Submitted: 4 years ago.
Category: UK Appliance
Expert:  Techdesk replied 4 years ago.

Hiya,

There should be 2 lights flashing.

If there is, count the flashes between pauses from one of them.

Let me know the result.

 

Thanks

Customer: replied 4 years ago.
will need to run a cycle to check, will reply in 20-30 min.
Customer: replied 4 years ago.

Hi there

 

After paying more attention to what the machine is doing, it looks like it tries to spin but there seems to be too much vibration so it stops, it tries a few more times (approx 5 min intervals) then gives up and the 1200 spin speed and time saver indicators both flash together 8 times, pause then flash again. You can manually drain and then manually select spin which does work.

 

thanks.

Expert:  Techdesk replied 4 years ago.

Hiya,

8 flashes indicate a faulty motor, wiring and/or control board.

 

However, it may get this error code if it can't balance the load properly.

This could be down to it not draining the water quickly enough.

 

Drain the water out, take the filter out and check that it's clean, clean and free from any debris.

 

Try it on a rinse and spin again.

 

Hope this helps

Let me know how it goes

Thanks

Techdesk, Field Service Engineer
Category: UK Appliance
Satisfied Customers: 16373
Experience: Whitegoods engineer working for a multibranded national company in the UK.
Techdesk and 5 other UK Appliance Specialists are ready to help you
Customer: replied 4 years ago.

Hi

 

It is trying to spin with some water in it but the filter is clear. Presumably the cycle would try emptying the water before it tries to spin (i assume thats why there is too much vibration)? would this suggest a faulty controller rather than anythin else? the motor must be fine as it spinns OK if manually drained and manually set to spin?

Expert:  Techdesk replied 4 years ago.

Hiya,

If it's trying to spin with some water still in it then it's a case of the water can't get out quick enough.

If the filter is clear you'll need to unplug the appliance, take the pump out and check the pump, the hose from the sump to the pump and check the drain hose for obstructions.

 

If you are in a hard water area, check the drain hose for a build up of limescale.

 

It shouldn't be a faulty controller or a faulty motor as they both work fine once the water is out.

I think the problem lies with the drainage.

 

Good luck with it.

Thanks

Customer: replied 4 years ago.

Thanks, will check the drainage

Expert:  Techdesk replied 4 years ago.

Hiya,

Thank you for the payment, it is appreciated.

Good luck with the repair.

 

Let me know how it goes.

 

Thanks

JustAnswer in the News:

 
 
 
Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.
 
 
 

What Customers are Saying:

 
 
 
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
< Last | Next >
  • You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future. Jimmy Bagley, IA
  • Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help. Mary C. Freshfield, Liverpool, UK
  • This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!! Alex Los Angeles, CA
  • Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult. GP Hesperia, CA
  • I couldn't be more satisfied! This is the site I will always come to when I need a second opinion. Justin Kernersville, NC
  • Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around. Esther Woodstock, NY
  • Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. Robin Elkton, Maryland
 
 
 

Meet The Experts:

 
 
 
  • Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
< Last | Next >
  • http://ww2.justanswer.com/uploads/RO/royzee1/2012-10-11_16153_serviceengineers.64x64.jpg Rob's Avatar

    Rob

    Home Appliance Technician

    Satisfied Customers:

    2446
    20 yrs. experience with a major worldwide manufacturer.
  • http://ww2.justanswer.com/uploads/drcool299/2008-12-16_113651_francis.jpg Drcool's Avatar

    Drcool

    Home Appliance Technician

    Satisfied Customers:

    464
    i am an expert in the Home Appliance category in the US. been in the field for more than 12 years.
  • http://ww2.justanswer.com/uploads/FO/Forryone/2012-2-19_114121_Celebration2001DavidandJohn.64x64.jpg The Famous Forry's Avatar

    The Famous Forry

    Home Appliance Technician

    Satisfied Customers:

    343
    I have my own business in the Domestic Appliance Repair established 1980
  • http://ww2.justanswer.com/uploads/NE/Neilwill/2011-2-4_155447_Neilspicture.64x64.JPG NeilWill's Avatar

    NeilWill

    Home Appliance Technician

    Satisfied Customers:

    302
    Repaired appliances over seas in europe and Middle east .
  • http://ww2.justanswer.com/uploads/DO/dontrudeau/2012-6-7_2725_DON.64x64.jpg Appliance Tech-Care's Avatar

    Appliance Tech-Care

    Appliance Technician

    Satisfied Customers:

    197
    35+ Yrs Experience - 40,000+ 'Real World' Repairs
  • http://ww2.justanswer.com/uploads/PI/pippopippo/2012-6-7_17229_IMG92398b.64x64.jpg DaddyG's Avatar

    DaddyG

    Technician

    Satisfied Customers:

    102
    Qualified appliance tester
  • http://ww2.justanswer.com/uploads/TH/TheHomeSmithy/2011-8-13_11146_homesmithy.500x500.64x64.jpg The Home Smithy's Avatar

    The Home Smithy

    Appliance repairman

    Satisfied Customers:

    78
    Appliance repairman